Massive Recruitment Drive: Over 40 Job Opportunities at Westfield Donau Zentrum, Vienna’s Premier Shopping Destination
Introduction: Your Gateway to a Thriving Career in the Heart of Europe
Westfield Donau Zentrum, the largest and most dynamic shopping and entertainment hub in Vienna, is thrilled to announce a major recruitment initiative. As we continue to grow and redefine the retail experience, we are seeking a diverse team of passionate, dedicated, and customer-focused individuals to fill over 40 positions across our expansive operations. This is more than just a job offer; it is an invitation to become part of a vibrant community, contribute to a landmark destination, and build a rewarding career in one of the world’s most liveable cities. Whether you are an experienced professional or just starting your career journey, we have a place for you. We believe that our employees are the cornerstone of our success, and we are committed to providing a supportive, inclusive, and stimulating work environment where every team member can thrive. Join us and play a pivotal role in shaping the future of retail and entertainment at Westfield Donau Zentrum.
I. About Westfield Donau Zentrum: A Legacy of Innovation and Excellence
Westfield Donau Zentrum is not just a shopping mall; it is a Viennese institution and a titan of European retail. Located in the bustling 22nd district of Donaustadt, it stands as a testament to architectural innovation, commercial vision, and an unwavering commitment to providing an unparalleled visitor experience. With a history stretching back nearly five decades, the center has continuously evolved, expanded, and adapted to meet the changing needs of its millions of annual visitors, solidifying its position as the undisputed leader in Vienna’s retail landscape.
A Rich History of Growth and Transformation:
The story of Donau Zentrum began in 1975 when it first opened its doors with a modest but impressive 22,800 square meters of retail space. Even then, it was a significant development, bringing a new level of shopping convenience to the residents of Donaustadt and beyond. However, this was just the beginning of a long and ambitious journey. The center’s strategic location and its immediate success fueled a series of expansions and modernizations over the subsequent decades.
A pivotal moment in its history came in 1982 with the establishment of a direct connection to the U1 subway line via the Kagran station. This crucial infrastructure link made the center more accessible than ever, transforming it from a local shopping hub into a city-wide destination. Shoppers from all corners of Vienna could now reach its doors with ease, dramatically increasing footfall and cementing its importance in the city’s urban fabric.
The most significant transformation occurred between 2009 and 2010. In a massive undertaking, the center was extensively rebuilt and expanded. This project, driven by a staggering investment of €150 million from its owner, Unibail-Rodamco-Westfield, added over 60 new shops and 28,000 square meters of new retail space. The architectural vision was led by the renowned London-based firm Dunnett Craven, who reimagined the center with a modern, industrial-chic design. The facade facing the Kagran U-Bahn station was fitted with dynamic LED panels, allowing the entire building to glow with changing colors, creating a stunning visual landmark. The 38-meter-high sculpture, "Sonnenstrahl" (Sunbeam), was also installed, becoming an iconic piece of public art. In 2021, the center was officially rebranded as Westfield Donau Zentrum, aligning it with a global portfolio of premier shopping destinations and marking a new chapter in its illustrious history.
Unmatched Scale and Scope:
Today, Westfield Donau Zentrum is a retail metropolis. The numbers speak for themselves. The center boasts a total gross leasable area of approximately 133,000 square meters, with a total functional area of 225,000 square meters when including its connected dining and entertainment complex, "The Kitchen." This vast space houses an incredible array of over 260 units, including retail stores, service providers, and a diverse range of restaurants and cafes. It is a city within a city, employing over 3,000 people and welcoming an astonishing 19 million visitors each year. Its comprehensive offering ensures that it is a one-stop destination for fashion, beauty, technology, home goods, and entertainment.
The Kitchen: A Culinary Epicenter:
Complementing the retail experience is "The Kitchen," a sprawling food and entertainment complex that is seamlessly integrated with the main shopping center. Formerly known as Donau Plex, this area was renovated in 2012 to become a premier culinary destination. It features over 60 different food and beverage outlets, offering everything from quick bites and casual cafes to sophisticated restaurants serving international cuisine. This vibrant food scene provides the perfect place for shoppers to relax, refuel, and socialize. Beyond dining, The Kitchen also houses a state-of-the-art 13-screen cinema, which includes an IMAX theater, offering the latest blockbuster movies in an immersive, high-tech environment. This fusion of shopping, dining, and entertainment is central to the Westfield Donau Zentrum experience.
Ownership and Vision:
Since 2003, the center has been under the ownership of Unibail-Rodamco-Westfield (URW), a world-leading developer and operator of destination shopping centers. URW’s acquisition and subsequent investments underscore the center’s strategic importance and its potential for continued growth. The rebranding to a Westfield destination reflects URW’s confidence in the center and its commitment to maintaining the highest international standards of quality, service, and experience. This global branding connects Donau Zentrum to a network of iconic shopping destinations in cities like London, New York, and Paris, further enhancing its prestige and appeal.
II. Why Vienna? A City of Dreams, Culture, and Opportunity
Choosing to work at Westfield Donau Zentrum also means choosing to live in Vienna, a city that consistently ranks as one of the most liveable in the world. This is not a title bestowed lightly; it is a reflection of the city’s exceptional quality of life, stunning beauty, rich cultural heritage, and robust economy. For anyone considering a move, Vienna offers an unparalleled blend of historic charm and modern dynamism.
Unbeatable Quality of Life:
Vienna’s reputation for a high quality of life is built on a foundation of safety, affordability, and outstanding public services. The city is renowned for its clean streets, low crime rates, and a general sense of security that allows residents to feel at ease. The public transportation system is a model of efficiency, affordability, and reliability. A network of subways (U-Bahn), trams, and buses makes navigating the city simple and stress-free, and the direct U1 connection to Donau Zentrum is a prime example of this seamless integration. Furthermore, Vienna boasts an excellent healthcare system and a strong social safety net, ensuring that residents are well-cared for.
A Global Hub of Culture and Arts:
Vienna is a city steeped in culture. It was the home of Mozart, Beethoven, and Freud, and their legacy lives on in the city’s magnificent opera houses, concert halls, and museums. The historic city center, a UNESCO World Heritage site, is a breathtaking ensemble of imperial palaces, grand boulevards, and architectural masterpieces. From the grandeur of the Hofburg Palace and Schönbrunn Palace to the artistic treasures of the MuseumsQuartier, there is an endless supply of cultural experiences to explore. The city’s famous coffee house culture provides a unique and cozy atmosphere for socializing and relaxation, while the vibrant arts scene ensures there is always a new concert, exhibition, or performance to enjoy.
Green Spaces and Natural Beauty:
Despite being a major metropolis, Vienna is one of the greenest cities in Europe. Over half of its metropolitan area is made up of green spaces, including sprawling parks, forests, and even vineyards within the city limits. The Vienna Woods (Wienerwald) offer a vast natural playground for hiking and recreation, while the Danube Island (Donauinsel) is a popular spot for swimming, cycling, and relaxing. This abundance of nature provides a perfect counterbalance to the hustle and bustle of city life, offering residents a chance to connect with the outdoors without ever leaving the city.
A Thriving and Stable Economy:
Vienna is the economic heart of Austria and a major business hub in Central Europe. It has a diverse and resilient economy with strong sectors in services, technology, tourism, and research. The city’s strategic location and its role as a gateway to Eastern Europe attract numerous international companies and organizations, creating a dynamic and multicultural business environment. This economic stability translates into a healthy job market and provides a secure foundation for building a long-term career.
III. Available Positions: Find Your Place at Westfield Donau Zentrum
We are hiring for a wide range of roles across multiple departments. We are looking for individuals who are enthusiastic, reliable, and dedicated to providing an exceptional experience for our 19 million annual visitors. Below is a detailed list of available positions. Please review the descriptions carefully to find the role that best matches your skills and ambitions.
A. RETAIL & SALES OPERATIONS
Our retail partners are the lifeblood of the center. We are seeking dynamic sales professionals and retail leaders to work within the diverse range of stores at Donau Zentrum. These roles require a passion for customer service, a flair for sales, and the ability to thrive in a fast-paced environment.
1. Retail Sales Associate
Description: As a Retail Sales Associate, you will be the face of one of the many brands within Westfield Donau Zentrum. You will be responsible for greeting customers, understanding their needs, and providing them with expert product knowledge and styling advice. This role is crucial for creating a positive and welcoming shopping environment and driving sales.
Key Responsibilities:
Actively engage with customers to provide a memorable and personalized shopping experience.
Maintain a deep and up-to-date knowledge of the store’s products, promotions, and policies.
Operate the point-of-sale (POS) system to process transactions accurately and efficiently.
Assist with inventory management, including receiving, stocking, and organizing merchandise.
Maintain the visual standards of the sales floor, ensuring the store is clean, tidy, and well-presented.
Handle customer inquiries and resolve any issues or complaints with professionalism and empathy.
Work collaboratively with team members to achieve individual and store-wide sales targets.
Requirements:
Previous experience in a retail or customer service role is preferred but not essential.
Excellent communication and interpersonal skills.
A positive attitude and a genuine passion for helping people.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Basic math and computer skills.
Fluency in German is highly advantageous; proficiency in English or other languages is a plus.
2. Store Supervisor / Key Holder
Description: The Store Supervisor is a leadership role responsible for assisting the Store Manager in the daily operations of the store. You will oversee the sales team, drive performance, and ensure that the store runs smoothly and efficiently. This is an excellent opportunity for an experienced retail professional looking to take the next step in their management career.
Key Responsibilities:
Lead, motivate, and coach a team of Retail Sales Associates to achieve sales goals.
Act as the manager on duty in the absence of the Store Manager, handling all operational and customer-related issues.
Assist with staff scheduling, training, and performance management.
Oversee daily store opening and closing procedures, including cash handling and bank deposits.
Monitor inventory levels and assist with ordering and stock control.
Ensure compliance with all company policies, procedures, and security standards.
Analyze sales data and performance metrics to identify opportunities for improvement.
Requirements:
A minimum of 2-3 years of experience in a retail environment, with at least one year in a supervisory or key holder role.
Proven leadership skills and the ability to motivate and develop a team.
Strong organizational and problem-solving abilities.
Excellent communication and customer service skills.
Proficiency with POS systems and retail management software.
Ability to work a flexible schedule, including extended hours when necessary.
3. Visual Merchandiser
Description: The Visual Merchandiser is a creative and strategic role responsible for designing and implementing compelling visual displays that attract customers and drive sales. You will work to ensure that the store’s layout, window displays, and product presentations are visually appealing and aligned with the brand’s identity.
Key Responsibilities:
Create and install engaging window displays, in-store vignettes, and mannequin stylings.
Develop and execute a visual merchandising strategy that supports marketing campaigns and seasonal promotions.
Ensure that all visual presentations are consistent with brand guidelines and standards.
Train store staff on visual merchandising principles and best practices.
Manage the inventory of props, fixtures, and other merchandising materials.
Regularly walk the sales floor to identify opportunities for visual improvements.
Collaborate with the store management and marketing teams to plan and execute visual concepts.
Requirements:
Proven experience as a Visual Merchandiser or in a similar creative retail role.
A strong portfolio showcasing your visual merchandising skills and creativity.
Excellent sense of style, color, and design.
Knowledge of current fashion and retail trends.
Strong organizational and project management skills.
Ability to work independently and as part of a team.
4. Stockroom Associate / Inventory Controller
Description: The Stockroom Associate is a vital behind-the-scenes role that ensures the smooth flow of merchandise from the delivery truck to the sales floor. You will be responsible for receiving, processing, and organizing all inventory, maintaining a clean and efficient stockroom, and supporting the sales team by ensuring products are readily available.
Key Responsibilities:
Receive and unload merchandise deliveries, verifying shipments against purchase orders.
Tag, sensor, and prepare merchandise for the sales floor according to company standards.
Organize and maintain the stockroom to ensure it is safe, clean, and efficient.
Process customer orders, transfers, and returns accurately.
Conduct regular inventory counts and assist with loss prevention efforts.
Communicate effectively with the sales and management teams regarding stock levels and new arrivals.
Replenish the sales floor as needed to ensure product availability for customers.
Requirements:
Previous experience in a stockroom, warehouse, or logistics role is highly desirable.
Strong organizational skills and attention to detail.
Ability to lift and move heavy boxes (up to 25 kg).
Ability to work in a fast-paced environment and meet deadlines.
Basic computer skills for inventory tracking.
A proactive and team-oriented mindset.
B. FOOD & BEVERAGE / "THE KITCHEN"
The Kitchen is the culinary heart of Donau Zentrum, featuring over 60 restaurants, cafes, and food outlets. We are looking for passionate food service professionals to join our diverse and dynamic F&B teams.
5. Kitchen Assistant / Food Preparation Worker
Description: This is an entry-level role perfect for individuals looking to start a career in the culinary arts. You will support the kitchen team by assisting with food preparation, maintaining cleanliness, and ensuring that the kitchen operates smoothly.
Key Responsibilities:
Assist chefs with basic food preparation tasks such as washing, peeling, and chopping vegetables.
Measure ingredients and prepare workstations for cooking.
Ensure all food items are stored correctly and at the right temperature.
Wash dishes, pots, and pans, and keep all kitchen equipment clean and sanitized.
Maintain the cleanliness and organization of the kitchen and storage areas.
Follow all health and safety regulations.
Requirements:
No prior experience required, but a passion for food and cooking is essential.
Ability to work in a fast-paced and physically demanding environment.
A positive attitude and willingness to learn.
Good communication skills and the ability to work well in a team.
6. Barista
Description: As a Barista, you will be a coffee artist, responsible for crafting high-quality coffee and other beverages for our customers. This role requires skill, precision, and a friendly demeanor to create a welcoming cafe experience.
Key Responsibilities:
Prepare and serve a variety of coffee drinks, teas, and other beverages to a high standard.
Operate coffee-making equipment, including espresso machines and grinders.
Provide friendly and efficient customer service, taking orders and processing payments.
Maintain a deep knowledge of the coffee menu and be able to make recommendations.
Keep the coffee bar and seating area clean and well-stocked.
Handle customer feedback and ensure a positive experience.
Requirements:
Previous experience as a Barista is highly preferred.
Passion for coffee and a strong understanding of different brewing methods.
Excellent customer service and communication skills.
Ability to work quickly and efficiently under pressure.
7. Restaurant Host / Hostess
Description: The Host or Hostess is the first point of contact for guests in our restaurants. You will be responsible for creating a warm and welcoming first impression, managing reservations, and seating guests in a timely and organized manner.
Key Responsibilities:
Greet guests with a friendly and professional demeanor as they arrive.
Manage the reservation system and waitlist.
Escort guests to their tables and present them with menus.
Communicate effectively with servers and kitchen staff about table turnover and guest flow.
Answer phone calls and respond to guest inquiries about the restaurant.
Maintain a clean and organized reception area.
Requirements:
Previous experience in a customer-facing role, preferably in a restaurant or hospitality setting.
Exceptional interpersonal and communication skills.
A polished and professional appearance.
Ability to remain calm and organized during busy periods.
8. Waiter / Waitress (Server)
Description: As a Server, you will guide our guests through their dining experience. You will be responsible for taking orders, serving food and beverages, and ensuring that every guest leaves satisfied. This role requires attentiveness, efficiency, and a passion for hospitality.
Key Responsibilities:
Provide excellent and attentive service to all guests.
Present menus, answer questions, and make recommendations on food and wine.
Take accurate food and drink orders and enter them into the POS system.
Serve food and beverages promptly and correctly.
Check on guests throughout their meal to ensure satisfaction.
Prepare and present bills, process payments, and handle cash.
Work with other team members to ensure a smooth service.
Requirements:
Proven experience as a server in a restaurant environment.
Strong knowledge of food and beverage service standards.
Excellent communication and customer service skills.
Ability to multitask and work effectively in a fast-paced setting.
C. GUEST SERVICES & CENTER MANAGEMENT
The Center Management team is the backbone of Westfield Donau Zentrum, ensuring a seamless and positive experience for every visitor. These roles are focused on customer service, information, and operational excellence.
9. Guest Services Ambassador
Description: As a Guest Services Ambassador, you are a primary point of contact for our visitors. Stationed at our information desks, you will provide assistance, answer questions, and offer a range of services to enhance the shopping experience.
Key Responsibilities:
Welcome guests to the center and provide information on stores, services, and events.
Handle the sale of gift cards and manage the center’s loyalty program.
Assist with services such as stroller and wheelchair rentals.
Provide directions and help visitors navigate the center.
Gather customer feedback and report any issues to management.
Maintain a tidy and well-stocked information desk.
Requirements:
Exceptional customer service and interpersonal skills.
A friendly, approachable, and professional demeanor.
Strong communication skills in both German and English; other languages are a plus.
Ability to handle multiple tasks and remain calm under pressure.
Proficiency with computers and standard office software.
10. Call Center Operator
Description: The Call Center Operator handles all incoming phone inquiries for the center. You will be a voice of the brand, providing information, resolving issues, and directing calls to the appropriate departments in a professional and efficient manner.
Key Responsibilities:
Answer a high volume of incoming calls and respond to inquiries promptly.
Provide accurate information about store locations, opening hours, events, and services.
Transfer calls to specific stores or management personnel as needed.
Log call details and customer feedback into the CRM system.
Handle and resolve customer complaints over the phone.
Requirements:
Previous experience in a call center or customer service role.
Excellent verbal communication skills and a clear, professional speaking voice.
Strong listening and problem-solving skills.
Patience and empathy when dealing with customers.
Ability to type quickly and accurately.
D. FACILITIES & MAINTENANCE
Our Facilities team works tirelessly behind the scenes to ensure that Westfield Donau Zentrum is always clean, safe, and operating perfectly. These roles are essential for maintaining our high standards of presentation and functionality.
11. Cleaner / Housekeeping Staff
Description: As a member of our cleaning crew, you will be responsible for maintaining the cleanliness and hygiene of the entire shopping center. This is a crucial role that directly impacts the visitor experience and the overall image of the mall.
Key Responsibilities:
Perform a wide range of cleaning tasks, including sweeping, mopping, and vacuuming floors.
Clean and sanitize restrooms, food court tables, and other public areas.
Empty trash receptacles and transport waste to disposal areas.
Respond to cleaning emergencies and spills promptly.
Operate industrial cleaning equipment safely and effectively.
Adhere to all health and safety protocols.
Requirements:
Previous cleaning or janitorial experience is preferred.
A strong work ethic and high standards of cleanliness.
Ability to work independently and follow a schedule.
Physical stamina to be on your feet for extended periods and perform manual tasks.
12. Maintenance Technician
Description: The Maintenance Technician is a skilled tradesperson responsible for the general upkeep and repair of the center’s facilities. You will handle a variety of tasks to ensure that all building systems are functioning correctly and that the center remains in excellent condition.
Key Responsibilities:
Perform routine maintenance and repairs on lighting, plumbing, and HVAC systems.
Conduct regular inspections of the building and its equipment to identify potential issues.
Respond to maintenance requests from tenants and management in a timely manner.
Perform minor repairs such as painting, carpentry, and fixing broken fixtures.
Maintain accurate records of all maintenance and repair work.
Ensure compliance with all safety regulations and building codes.
Requirements:
Proven experience as a Maintenance Technician or in a similar role.
Broad knowledge of general maintenance processes and methods.
Basic skills in areas such as plumbing, electrical, and carpentry.
Strong problem-solving abilities and attention to detail.
Ability to work independently and manage time effectively.
13. Electrician / Electrical Technician
Description: The Electrician is a critical technical role responsible for the installation, maintenance, and repair of all electrical systems within the shopping center. You will ensure that lighting, power distribution, and electrical equipment operate safely and efficiently, contributing to the comfort and safety of millions of visitors.
Key Responsibilities:
Install, inspect, and repair electrical wiring, fixtures, and equipment throughout the center.
Perform routine preventive maintenance on electrical systems, including lighting, emergency generators, and switchboards.
Diagnose and troubleshoot electrical faults and malfunctions promptly.
Ensure all electrical work complies with Austrian safety codes and regulations.
Maintain the LED panel system on the center's facade and interior decorative lighting.
Coordinate with external contractors for major electrical projects.
Keep detailed records of all electrical maintenance and repair activities.
Requirements:
A recognized qualification in electrical engineering or a related trade.
Proven experience as an electrician, preferably in a commercial or retail environment.
Strong knowledge of electrical systems, codes, and safety standards.
Ability to read and interpret technical drawings and blueprints.
Excellent problem-solving skills and attention to detail.
E. SECURITY & SAFETY
The safety and security of our 19 million annual visitors, 3,000 employees, and over 260 tenants is our highest priority. Our security team is the guardian of the center, ensuring a safe and welcoming environment for everyone.
14. Security Officer
Description: As a Security Officer, you will play a vital role in maintaining a safe and secure environment throughout Westfield Donau Zentrum. You will patrol the center, monitor surveillance systems, respond to incidents, and provide assistance to visitors and staff. This role requires vigilance, professionalism, and a calm demeanor.
Key Responsibilities:
Conduct regular foot patrols of the entire shopping center, including retail areas, parking garages, and service corridors.
Monitor CCTV cameras and alarm systems from the central security control room.
Respond promptly and professionally to security incidents, disturbances, and emergencies.
Assist with crowd management during busy periods, events, and sales promotions.
Provide first aid assistance when required and coordinate with emergency services.
Write detailed incident reports and maintain accurate security logs.
Enforce center rules and regulations in a courteous but firm manner.
Assist visitors with directions, lost property, and other general inquiries.
Requirements:
Previous experience in a security role, preferably in a retail, commercial, or hospitality setting.
A valid security license or certification as required by Austrian law.
Strong observational skills and attention to detail.
Excellent communication and conflict resolution skills.
Physical fitness and the ability to stand and walk for extended periods.
First aid certification is highly desirable.
15. Parking Attendant
Description: The Parking Attendant is responsible for the smooth and efficient operation of the center's 3,000-space parking facility. You will assist drivers, manage traffic flow, and ensure that the parking areas are clean, safe, and well-maintained.
Key Responsibilities:
Direct traffic flow within the parking garage and assist drivers in finding available spaces.
Monitor the parking payment systems and assist customers with any payment issues.
Conduct regular patrols of the parking areas to ensure safety and security.
Report any vehicle damage, suspicious activity, or maintenance issues immediately.
Assist with the management of disabled parking spaces and reserved areas.
Maintain the cleanliness of the parking facility, including sweeping and clearing debris.
Requirements:
Previous experience in a parking management or customer service role is preferred.
A valid driving license is advantageous.
Good communication skills and a helpful attitude.
Ability to work outdoors and in varying weather conditions.
Physical fitness and the ability to stand for long periods.
16. Fire Safety Officer
Description: The Fire Safety Officer is a specialized role focused on preventing fires and ensuring the center is fully prepared for any fire-related emergency. Given the center's history with fire incidents in 2019 and 2020, this role is of paramount importance.
Key Responsibilities:
Conduct regular fire safety inspections of all areas, including stores, kitchens, and service areas.
Ensure all fire detection and suppression systems are operational and regularly tested.
Develop, update, and implement fire evacuation plans and procedures.
Organize and lead fire drills for staff and tenants.
Train employees on fire safety awareness and the proper use of fire extinguishers.
Liaise with the Vienna Fire Brigade and other emergency services.
Investigate any fire-related incidents and prepare detailed reports with recommendations.
Requirements:
A recognized qualification in fire safety or a related field.
Previous experience in a fire safety or HSE role, preferably in a large commercial property.
Thorough knowledge of Austrian fire safety regulations and building codes.
Excellent organizational and communication skills.
Ability to remain calm and decisive in emergency situations.
F. ENTERTAINMENT & CINEMA
Westfield Donau Zentrum is more than just shopping; it is a premier entertainment destination. Our 13-screen cinema, including a state-of-the-art IMAX theater, is a major draw for visitors. We are looking for enthusiastic individuals to join our entertainment team.
17. Cinema Usher / Front of House Staff
Description: As a Cinema Usher, you will be the face of our cinema experience. You will welcome guests, guide them to their screens, and ensure that every visit to the cinema is enjoyable and comfortable. This is a fun and social role perfect for movie enthusiasts.
Key Responsibilities:
Welcome guests to the cinema and check tickets at the entrance.
Direct guests to the correct screening rooms and assist with seating.
Ensure screening rooms are clean and tidy before and after each showing.
Monitor audience behavior and address any disturbances politely.
Assist with emergency evacuations if necessary.
Provide information about movie schedules, upcoming releases, and promotions.
Requirements:
A friendly and outgoing personality with a passion for movies and entertainment.
Excellent customer service skills.
Ability to work flexible hours, including evenings and weekends.
Good communication skills.
18. Cinema Concession Stand Operator
Description: The Concession Stand Operator is responsible for serving food and beverages at the cinema's snack bar. You will prepare popcorn, serve drinks, and handle transactions, ensuring that moviegoers have everything they need for a great cinema experience.
Key Responsibilities:
Prepare and serve popcorn, nachos, hot dogs, and other snack items.
Operate the soda fountain and serve hot and cold beverages.
Process customer orders and handle cash and card payments accurately.
Maintain the cleanliness and organization of the concession area.
Restock supplies and monitor inventory levels.
Upsell combo deals and promotional items to customers.
Requirements:
Previous experience in food service or retail is a plus.
A friendly and energetic personality.
Ability to work quickly and accurately in a busy environment.
Basic math skills for handling cash.
G. ADMINISTRATION & SUPPORT
Behind every successful shopping center is a dedicated administrative team that keeps the business running smoothly. These roles provide essential support to the center management and contribute to the overall efficiency of operations.
19. Receptionist / Front Desk Officer
Description: The Receptionist is the first point of contact at the center's management office. You will handle incoming communications, greet visitors, and provide administrative support to the management team.
Key Responsibilities:
Greet and welcome visitors to the management office in a professional manner.
Answer and direct incoming phone calls to the appropriate personnel.
Manage incoming and outgoing mail and deliveries.
Maintain the reception area, ensuring it is tidy and presentable.
Schedule meetings and manage conference room bookings.
Provide general administrative support, including filing, photocopying, and data entry.
Requirements:
Previous experience in a receptionist or administrative role.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational skills and attention to detail.
A professional and well-presented appearance.
20. Data Entry Clerk
Description: The Data Entry Clerk is responsible for accurately inputting and managing data within the center's various administrative systems. This role supports the smooth operation of finance, HR, and tenant management functions.
Key Responsibilities:
Enter data accurately and efficiently into databases and spreadsheets.
Verify and correct data to ensure accuracy and completeness.
Maintain and update records, files, and databases.
Generate reports and summaries from the data as required by management.
Handle confidential information with discretion and integrity.
Assist with other administrative tasks as needed.
Requirements:
Previous experience in a data entry or administrative role.
Excellent typing speed and accuracy.
Proficiency in Microsoft Excel and other data management tools.
Strong attention to detail and organizational skills.
Ability to work independently and meet deadlines.
21. Marketing Assistant
Description: The Marketing Assistant supports the center's marketing team in planning and executing campaigns, events, and promotional activities that drive visitor traffic and enhance the Westfield Donau Zentrum brand.
Key Responsibilities:
Assist in the development and execution of marketing campaigns and seasonal promotions.
Help manage the center's social media accounts, creating and scheduling content.
Coordinate with tenants on joint marketing initiatives and promotional events.
Assist with the planning and logistics of center events, such as holiday celebrations, fashion shows, and community activities.
Compile marketing reports and analyze campaign performance data.
Maintain the center's website content and ensure it is up-to-date.
Requirements:
A degree or diploma in Marketing, Communications, or a related field.
Previous experience in a marketing role is preferred.
Strong written and verbal communication skills.
Proficiency in social media platforms and digital marketing tools.
Creative thinking and a proactive approach to problem-solving.
22. IT Support Technician
Description: The IT Support Technician provides technical support for the center's IT infrastructure, including the network, POS systems, digital signage, and the management office's computer systems. You will be the go-to person for all technology-related issues.
Key Responsibilities:
Provide first-line IT support to center management staff and tenants.
Install, configure, and maintain computer hardware, software, and peripherals.
Troubleshoot and resolve network connectivity issues, including Wi-Fi for visitors.
Maintain and support the center's digital signage and information kiosk systems.
Manage user accounts, passwords, and access permissions.
Assist with the maintenance of the CCTV and access control systems.
Requirements:
A degree or certification in IT, Computer Science, or a related field.
Proven experience in an IT support role.
Strong knowledge of Windows operating systems, networking, and common software applications.
Excellent problem-solving and troubleshooting skills.
Good communication skills and the ability to explain technical issues to non-technical users.
H. LOGISTICS & LOADING DOCK
The logistics team ensures that the constant flow of goods to over 260 stores runs like clockwork. These roles are essential for keeping the shelves stocked and the center operating at full capacity.
23. Loading Dock Worker
Description: The Loading Dock Worker is responsible for receiving, processing, and distributing deliveries at the center's loading bay. You will work with delivery drivers and store staff to ensure that goods are handled safely and efficiently.
Key Responsibilities:
Receive and unload delivery trucks at the loading dock.
Verify incoming shipments against delivery manifests and purchase orders.
Sort and organize deliveries for distribution to the correct stores and departments.
Operate pallet jacks and other material handling equipment safely.
Maintain the cleanliness and organization of the loading dock area.
Report any damaged or missing goods to the logistics supervisor.
Requirements:
Previous experience in a warehouse, logistics, or loading dock environment is preferred.
Ability to lift and move heavy items (up to 30 kg).
A forklift license is a significant advantage.
Good organizational skills and attention to detail.
Ability to work early morning or late evening shifts.
24. Delivery Coordinator
Description: The Delivery Coordinator manages the scheduling and logistics of all deliveries to the center. You will work closely with tenants, suppliers, and transport companies to ensure that deliveries are made on time and in accordance with center policies.
Key Responsibilities:
Schedule and coordinate all deliveries to the center, ensuring minimal disruption to shoppers.
Communicate delivery schedules and any changes to tenants and suppliers.
Manage the loading dock booking system and resolve scheduling conflicts.
Monitor compliance with the center's delivery guidelines and safety protocols.
Maintain accurate records of all deliveries and generate reports for management.
Liaise with transport companies to resolve any delivery issues.
Requirements:
Previous experience in logistics coordination, supply chain management, or a related field.
Strong organizational and time management skills.
Excellent communication and negotiation abilities.
Proficiency in logistics software and Microsoft Office.
Ability to work under pressure and meet tight deadlines.
I. EVENTS & PROMOTIONS
Westfield Donau Zentrum is a vibrant hub of activity, hosting a wide range of events and promotions throughout the year. Our events team creates memorable experiences that draw visitors and build community.
25. Events Coordinator
Description: The Events Coordinator is responsible for planning, organizing, and executing a diverse calendar of events at the center. From seasonal celebrations and fashion shows to community workshops and product launches, you will bring the center to life with exciting experiences.
Key Responsibilities:
Plan, organize, and manage a variety of events, including holiday celebrations, fashion shows, live music, and community activities.
Coordinate with external vendors, performers, and sponsors to deliver high-quality events.
Manage event budgets and ensure all activities are delivered within financial parameters.
Work with the marketing team to promote events through social media, email, and in-center signage.
Oversee event setup, execution, and teardown, ensuring all logistics run smoothly.
Evaluate event success through visitor feedback and attendance data, and prepare post-event reports.
Requirements:
A degree in Event Management, Hospitality, Marketing, or a related field.
Proven experience in event planning and coordination.
Exceptional organizational and project management skills.
Strong interpersonal and communication skills.
Creative thinking and the ability to develop innovative event concepts.
Ability to work flexible hours, including evenings and weekends during events.
J. ADDITIONAL SUPPORT ROLES
26. Canteen / Staff Restaurant Assistant
Description: This role involves working in the staff canteen, preparing and serving meals for the center's 3,000 employees. You will help create a pleasant dining experience for the team that keeps Donau Zentrum running.
Key Responsibilities:
Assist with the preparation and cooking of meals for staff.
Serve food and beverages to employees during meal times.
Maintain the cleanliness and hygiene of the canteen, kitchen, and dining area.
Restock food items, cutlery, and supplies.
Follow all food safety and hygiene regulations.
Requirements:
Previous experience in a food service or catering role is preferred.
A friendly and service-oriented attitude.
Knowledge of food hygiene and safety standards.
Ability to work in a fast-paced environment.
27. Landscaping / Grounds Worker
Description: The Grounds Worker is responsible for maintaining the exterior landscaping and green areas around the shopping center, ensuring that the outdoor spaces are attractive and well-kept.
Key Responsibilities:
Maintain lawns, flower beds, hedges, and trees around the center's exterior.
Plant seasonal flowers and maintain decorative planters.
Operate landscaping equipment such as mowers, trimmers, and leaf blowers.
Keep walkways, entrances, and outdoor seating areas clean and free of debris.
Assist with snow removal and de-icing during winter months.
Requirements:
Previous experience in landscaping or grounds maintenance.
Knowledge of plants, horticulture, and seasonal care.
Ability to operate landscaping machinery safely.
Physical fitness and the ability to work outdoors in all weather conditions.
28. Trolley / Shopping Cart Attendant
Description: The Trolley Attendant ensures that shopping carts are always available for customers by collecting them from throughout the center and parking areas and returning them to designated collection points.
Key Responsibilities:
Collect shopping carts from the parking garage, center entrances, and other areas.
Return carts to designated collection bays in an organized manner.
Inspect carts for damage and report any issues to the maintenance team.
Assist customers with loading purchases into their vehicles when needed.
Keep cart collection areas clean and organized.
Requirements:
No prior experience required.
Physical fitness and the ability to work outdoors.
A helpful and friendly attitude.
Ability to work independently.
VII. A Day in the Life at Westfield Donau Zentrum
To give you a better sense of what it is like to work here, here are three scenarios depicting a typical day for different team members.
Scenario 1: A Retail Sales Associate
Your day begins at 9:00 AM as you arrive at the center via the U1 subway, stepping off at the Kagran station directly connected to the mall. You start by reviewing the day's sales targets and checking for new stock that arrived overnight. As the doors open at 9:30 AM, you greet the first customers with a warm smile. Throughout the morning, you assist shoppers, offer styling advice, and process sales. During your lunch break, you head to The Kitchen, where you have your pick of over 60 restaurants and cafes. The afternoon brings a rush of visitors, and you work with your team to ensure every customer receives excellent service. You finish your shift at 6:00 PM, feeling accomplished and energized by the day's interactions.
Scenario 2: A Security Officer
Your shift starts at 7:00 AM with a briefing from the night team. You begin your patrol, walking through the center's corridors, checking fire exits, and ensuring everything is in order before the stores open. You spend part of your morning in the control room, monitoring the extensive CCTV network. At midday, you assist with a minor incident at the food court, handling it calmly and professionally. In the afternoon, you help manage the flow of visitors during a busy promotional event. Your shift ends at 3:00 PM, and you hand over to the afternoon team with a detailed report of the day's activities.
Scenario 3: A Maintenance Technician
You arrive at 6:00 AM, before the center opens, to tackle scheduled maintenance tasks. Your first job is to repair a lighting fixture in one of the main corridors. Next, you respond to a request from a tenant about a plumbing issue in their store. By mid-morning, you are conducting a routine inspection of the HVAC system, ensuring the climate control is perfect for the day's visitors. After lunch, you work on a small carpentry project, repairing a damaged display unit. You end your day by updating the maintenance log and preparing a list of tasks for the following day.
VIII. Practical Guide for International Applicants
We welcome applications from talented individuals around the world. If you are considering relocating to Vienna for this opportunity, here is some essential practical information to help you plan your move.
Work Permits and Visas: Citizens of EU/EEA countries and Switzerland have the right to live and work in Austria without a work permit. If you are from outside the EU/EEA, you will need to obtain a valid work permit or residence permit before you can start working. The most common option is the Red-White-Red Card, which is a combined residence and work permit for qualified workers. We encourage you to check the requirements with the Austrian embassy or consulate in your home country.
Cost of Living in Vienna: Vienna offers a remarkably affordable cost of living compared to other major European capitals like London, Paris, or Zurich. A single person can expect to spend approximately EUR 900 to EUR 1,200 per month on rent for a one-bedroom apartment, depending on the district. Monthly public transport passes cost around EUR 365 per year (approximately EUR 30 per month), which is one of the most affordable in Europe. Groceries, dining out, and entertainment are also reasonably priced. The 22nd district, Donaustadt, where Donau Zentrum is located, offers particularly good value for housing.
Healthcare: Austria has an excellent public healthcare system. As an employee, you will be automatically enrolled in the social insurance system, which covers healthcare, pension, and unemployment insurance. Contributions are deducted from your salary. This provides you with access to a wide network of doctors, hospitals, and specialists at minimal or no additional cost.
Language: While German is the official language of Austria, Vienna is a highly international city. English is widely spoken, especially in the business and tourism sectors. However, learning German will significantly enhance your daily life and career prospects. There are many language schools and integration courses available in Vienna.
Transportation: Vienna's public transport network is world-class. The system includes five subway lines (U-Bahn), numerous tram and bus routes, and regional trains (S-Bahn). The annual pass (Jahreskarte) for the entire city costs just EUR 365, making it one of the best deals in Europe. Donau Zentrum is directly served by the U1 line (Kagran station), as well as tram line 25 and several bus routes (22A, 26A, 27A, 93A, 94A), making your daily commute incredibly convenient.
IX. Frequently Asked Questions (FAQ)
Q: Do I need to speak German to apply?
A: While German is not a strict requirement for all positions, it is a significant advantage, especially for customer-facing roles. We encourage all applicants to have at least a basic level of German. For some back-of-house roles, English may be sufficient.
Q: What are the typical working hours?
A: Working hours vary by role and department. The center is typically open from 9:30 AM to 8:00 PM, Monday to Saturday. Some roles, such as security and maintenance, may require early morning, evening, or weekend shifts. Full-time positions are generally 38.5 hours per week, in line with Austrian labor law.
Q: Is there parking available for employees?
A: Yes, the center has approximately 3,000 parking spaces. Employee parking arrangements can be discussed during the onboarding process. However, given the excellent public transport connections, many employees choose to commute by subway or tram.
Q: What is the minimum wage in Austria?
A: Austria does not have a statutory national minimum wage. Instead, wages are determined by collective bargaining agreements (Kollektivvertrag) for each industry. The retail and service sectors have well-established collective agreements that ensure fair and competitive wages for all workers.
Q: Can I apply for more than one position?
A: Absolutely. If you are interested in multiple roles, please indicate your preferred positions in your cover letter. Our recruitment team will consider your application for all relevant openings.
Q: What is the application deadline?
A: Applications are accepted on a rolling basis. We encourage you to apply as soon as possible, as positions will be filled as suitable candidates are identified. Early application is recommended.
Q: Will I receive training?
A: Yes. All new employees receive comprehensive onboarding and training specific to their role. We are committed to investing in our team and providing the tools and knowledge needed for success.
IV. General Requirements for All Applicants
While specific roles have unique requirements, we have a set of core expectations for every member of the Westfield Donau Zentrum team. We are looking for individuals who embody our values and are committed to our shared success.
Commitment to Excellence: We seek individuals who take pride in their work and are dedicated to delivering the highest standards of quality and service in everything they do.
Team Player Mentality: The success of our center depends on collaboration. You must be able to work effectively and respectfully with colleagues across all departments.
Positive and Professional Attitude: A friendly, approachable, and positive demeanor is essential for creating a welcoming environment for both customers and colleagues.
Flexibility and Adaptability: The retail environment is dynamic and fast-paced. A willingness to work flexible hours, including evenings, weekends, and public holidays, is required for most positions.
Right to Work: All applicants must have the legal right to work in Austria. We welcome applications from EU/EEA citizens and individuals who hold a valid Austrian work permit.
Language Skills: While not always mandatory, proficiency in German is a significant asset for almost all roles. Fluency in English and other languages is also highly valued in our international environment.
V. What We Offer: A Rewarding Career and a Supportive Community
Joining the Westfield Donau Zentrum team comes with a range of benefits designed to support your professional growth and personal well-being. We invest in our people because we know they are our greatest asset.
Competitive Compensation: We offer attractive salaries that are competitive within the Austrian retail and service industries, commensurate with your experience and role.
Comprehensive Training: We provide thorough onboarding and ongoing training programs to ensure you have the skills and knowledge to succeed in your role and grow within the company.
Career Development Opportunities: We are committed to promoting from within. We offer clear pathways for career advancement and support our employees in reaching their professional goals.
Employee Discounts: Enjoy generous discounts at many of the stores and restaurants within Westfield Donau Zentrum, allowing you to take full advantage of our incredible offerings.
A Dynamic and Inclusive Work Environment: Become part of a diverse and multicultural team where every individual is respected and valued. We celebrate diversity and are committed to creating an inclusive workplace for all.
Work in a Landmark Location: Be proud to work at Vienna’s premier shopping destination, a modern, vibrant, and exciting environment at the heart of the city.
VI. How to Apply
Are you ready to take the next step in your career and join the exceptional team at Westfield Donau Zentrum? We would love to hear from you. The application process is simple and straightforward.
Application Instructions:
Please prepare your up-to-date CV (resume) and a brief cover letter outlining your interest in the position and why you believe you are a good fit for our team. In your cover letter, please clearly state the specific position(s) you are applying for.
Send your complete application documents via email to:
recrutement@rijkzwaan.fr
Please use the following format for your email subject line: "Application: [Your Name] - [Position Title] - Westfield Donau Zentrum"
Our recruitment team will review all applications carefully. Due to the high volume of applications we receive, only shortlisted candidates will be contacted for an interview. We thank all applicants for their interest in joining our team.
Westfield Donau Zentrum is an equal opportunity employer. We are committed to a policy of non-discrimination in employment on any basis including race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage applications from all qualified individuals.
Join us today and be a part of the extraordinary experience that is Westfield Donau Zentrum!
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