IKEA - Vienna, Austria

Kormi Hervo -   Vienna

Join Our Dynamic Team at IKEA Vienna

At IKEA Vienna, in collaboration with Kormi Hervo, we invite you to become part of one of the world’s most admired and human-centered work cultures. IKEA is not just a furniture company—it is a global community built on Scandinavian values that prioritize simplicity, humility, equality, and genuine care for people. Every product, every department, and every team is guided by the belief that a better everyday life is possible for everyone, and that vision begins with the people who work here. When you join IKEA, you enter an environment where your voice matters, your ideas are welcomed, and your growth is actively supported. Across our store—whether in the showroom, the warehouse, the restaurant, customer service, planning studio, or logistics—you’ll find a dynamic atmosphere filled with curiosity, teamwork, and innovation. We embrace diversity not as a slogan, but as a real strength: people from different cultures, backgrounds, and skill levels work side by side, contributing unique perspectives that shape the IKEA experience.

Working at IKEA Vienna means being part of a workplace that encourages you to learn, experiment, and develop at your own pace. You don’t need to be an expert from day one; what truly matters is your willingness to help customers, your passion for smart and sustainable solutions, and your desire to make people’s homes—and lives—better. IKEA invests heavily in training, internal mobility, and long-term career paths, offering real opportunities to grow within Austria or even internationally across its global network. You will experience a supportive, friendly environment where managers lead with empathy, colleagues collaborate like a family, and every day brings new challenges that inspire creativity and problem-solving. If you’re searching for a meaningful career where your personality, values, and effort can shine, IKEA Vienna gives you the chance not just to work, but to belong, contribute, and build a future you’re proud of.

About Vienna - A City of Culture and Opportunity

Living and Working in the Heart of Europe

Vienna, the capital of Austria, is consistently ranked as one of the most livable cities in the world. Known for its imperial history, baroque architecture, and vibrant cultural scene, Vienna offers a unique blend of tradition and modernity. Working in Vienna means being part of a thriving economy and a society that values work-life balance, green spaces, and high-quality public services.

The city is a hub for international business and innovation, making it an exciting place for professionals to grow. With excellent public transportation and a central location in Europe, Vienna provides easy access to diverse cultures and markets. Joining the workforce here opens doors to a stable and prosperous future in one of Europe's most beautiful capitals.

Career Opportunities at IKEA Vienna

We are currently hiring for 20 distinct positions across various departments. Below are the detailed descriptions for all available roles.

Retail and Showroom Operations

1. Sales Floor Associate

Key Responsibilities:

1) Actively approaching customers to offer assistance and product advice.

2) Maintaining showroom standards by ensuring products are tidy and priced correctly.

3) Demonstrating product features and benefits to help customers make informed decisions.

4) Collaborating with the interior design team to maintain inspiring displays.

2. Showroom Assistant

Key Responsibilities:

1) Ensuring the showroom floor is clean, organized, and welcoming at all times.

2) Replenishing brochures, shopping tools (pencils, measuring tapes), and shopping bags.

3) Assisting customers in locating specific departments or products.

4) Supporting sales staff during peak hours by answering basic queries.

3. Interior Display Helper

Key Responsibilities:

1) Assisting visual merchandisers in setting up and changing room settings.

2) Ensuring display furniture is assembled correctly and styled attractively.

3) Replacing damaged display items and updating price tags on furniture.

4) Maintaining the aesthetic appeal of the store according to IKEA guidelines.

4. Children’s Play Area Attendant

Key Responsibilities:

1) Supervising children in the designated play area (Småland) to ensure safety.

2) Organizing fun activities and maintaining a friendly, secure environment.

3) Registering children upon entry and ensuring secure checkout with parents.

4) Cleaning and sanitizing toys and play equipment regularly.

Customer Service and Front End

5. Customer Service Specialist

Key Responsibilities:

1) Managing the customer service desk and handling general inquiries.

2) Providing accurate information regarding delivery schedules and services.

3) Resolving customer complaints with empathy and professionalism.

4) Answering incoming calls and emails from customers.

6. Cashier

Key Responsibilities:

1) Operating cash registers with accuracy and speed.

2) Greeting customers warmly and ensuring a smooth checkout process.

3) Assisting customers with self-checkout kiosks when needed.

4) Handling cash and card transactions securely.

7. Customer Greeter (Entrance/Exit)

Key Responsibilities:

1) Welcoming every visitor with a smile at the store entrance.

2) Directing customers to the appropriate starting points or departments.

3) Thanking customers upon exit and inviting them to return.

4) Managing customer flow during busy periods to prevent congestion.

8. Returns & Exchanges Assistant

Key Responsibilities:

1) Processing returned items and verifying their condition.

2) Handling refund transactions or issuing store credit efficiently.

3) Sorting returned goods for resale, recycling, or disposal.

4) Explaining return policies clearly to customers.

Logistics and Inventory

9. Warehouse Associate

Key Responsibilities:

1) Receiving and inspecting incoming shipments for accuracy and damage.

2) Operating forklifts and pallet jacks to move stock safely (training provided).

3) Picking and packing orders for customer delivery or store replenishment.

4) Conducting regular inventory checks and cycle counts.

10. Stock Replenisher

Key Responsibilities:

1) Restocking shelves and self-serve bins before store opening.

2) Removing empty packaging and ensuring aisles are clear.

3) Checking inventory levels and reporting low stock to supervisors.

4) Ensuring correct product placement according to merchandising guidelines.

11. Merchandise Sorter

Key Responsibilities:

1) Sorting incoming goods by category and department.

2) Preparing trolleys for replenishers to take to the sales floor.

3) Identifying and separating damaged or defective items.

4) Keeping the sorting area clean and organized for efficiency.

12. Backroom Organizer

Key Responsibilities:

1) Organizing inventory in the backroom storage areas.

2) Ensuring all items are labeled and stored in their designated locations.

3) Assisting with periodic stock audits and record-keeping.

4) Maximizing storage space efficiency through proper stacking.

Delivery and Assembly

13. Assembly Assistant

Key Responsibilities:

1) Assembling furniture for showroom displays and customer orders.

2) Ensuring all display items are safe, stable, and correctly built.

3) Assisting customers with questions about assembly instructions and tools.

4) Maintaining tools and workspace organization.

14. Delivery Assistant

Key Responsibilities:

1) Assisting drivers with loading and unloading delivery trucks.

2) Carrying furniture and packages into customers' homes safely.

3) Verifying delivery items against order manifests.

4) Providing excellent service at the point of delivery.

15. Home Delivery Scheduler

Key Responsibilities:

1) Coordinating delivery times with customers and drivers.

2) Updating delivery routes and schedules in the system.

3) Resolving any scheduling conflicts or delays proactively.

4) Confirming delivery details with customers prior to dispatch.

Food and Restaurant Services

16. Kitchen Helper (Restaurant Area)

Key Responsibilities:

1) Assisting with food preparation, including chopping and peeling.

2) Maintaining high standards of hygiene and cleanliness in the kitchen.

3) Operating dishwashers and keeping workstations sanitized.

4) Supporting chefs during busy service periods.

17. Bistro Service Crew

Key Responsibilities:

1) Serving customers at the bistro counter with a friendly attitude.

2) Preparing simple snacks, hot dogs, and beverages.

3) Handling cash transactions and maintaining a clean serving area.

4) Restocking food and drink supplies as needed.

Facilities and Security

18. Maintenance Crew Member

Key Responsibilities:

1) Performing routine maintenance tasks throughout the store.

2) Repairing minor damages to fixtures, lighting, and furniture.

3) Conducting safety checks on equipment and facilities.

4) Coordinating with external contractors for major repairs.

19. Cleaning & Sanitation Staff

Key Responsibilities:

1) Ensuring the store, restrooms, and staff areas are spotless.

2) Managing waste disposal and recycling processes.

3) Responding quickly to spills or cleaning requests.

4) Monitoring and restocking cleaning supplies.

20. Security Assistant (Monitoring)

Key Responsibilities:

1) Monitoring security cameras and patrolling store premises.

2) Ensuring the safety of customers and staff members.

3) Responding to security alarms or incidents calmly.

4) Reporting any suspicious activities or safety hazards.

Comprehensive Requirements and Qualifications

What We Look For

1) Positive Attitude: Enthusiasm, friendliness, and a genuine willingness to learn and grow with us.

2) Communication Skills: Ability to interact effectively with customers and team members. Proficiency in English and/or German is highly valued.

3) Flexibility: Openness to working various shifts, including evenings, weekends, and holidays, to support retail hours.

4) Reliability: Punctuality, honesty, and a strong work ethic are essential for all roles.

5) Physical Stamina: Ability to stand for extended periods and lift moderate weights (for logistics and stocking roles).

6) Team Player: A collaborative spirit and the ability to work well within a diverse, international group.

Employee Benefits and Culture

Why Work with Us?

1) People-First Culture: We value each team member’s unique contributions and foster an environment of respect and inclusion.

2) Growth Opportunities: We offer comprehensive on-the-job training, workshops, and mentorship programs to help you advance your career.

3) Inclusive Environment: Work alongside a supportive, international team from diverse backgrounds.

4) Flexible Scheduling: We strive to offer shifts that fit your lifestyle and personal commitments.

5) Generous Benefits: Enjoy employee discounts on IKEA products, subsidized meals in the staff canteen, and other corporate perks.

Application Process

Ready to Take the Next Step?

We’d love to hear from you! If you are ready to join a dynamic team and make a difference, please submit your application today.

Email your CV and a brief cover letter to: recruitment.hr.ca@ikea.com

Important Application Tips:

1) Please specify the Position you are interested in within the subject line (e.g., "Application - Sales Floor Associate").

2) Include your availability and start date in your cover letter.

3) Highlight any relevant experience, though beginners are welcome to apply.

Kormi Hervo - Your Gateway to Success in Vienna

Don't miss this opportunity to build a stable and rewarding career with one of the world's most iconic brands. Join us and help make IKEA Vienna a welcoming, inspiring place for everyone. Your journey starts here!

Join us in delivering excellence at IKEA Vienna!