Job Opportunities at Itis Shopping Centre, Helsinki, Finland

Discover Your Career Path at One of Northern Europe's Largest Shopping Destinations

Itis Shopping Centre, a vibrant hub of commerce and entertainment located in the heart of Itäkeskus, Helsinki, is excited to announce a wide array of job openings. We are seeking talented and enthusiastic individuals to join our diverse and dedicated team. If you are looking for a rewarding career in a dynamic and supportive environment, Itis is the place for you.

About Itis Shopping Centre

Itis Shopping Centre stands as a beacon of retail and leisure in Finland and across the Nordic region. Strategically situated in Itäkeskus, Helsinki, Itis attracts thousands of visitors daily, offering an unparalleled shopping and entertainment experience for all ages.

Our commitment to diversity is reflected in our extensive selection of over 240 international and local stores, ranging from fashion and electronics to home essentials and groceries. Beyond shopping, Itis boasts a wide variety of restaurants serving diverse international cuisines, a state-of-the-art cinema showcasing the latest global blockbusters, and family-friendly entertainment facilities.

We pride ourselves on providing exceptional services to our visitors, including ample parking, complimentary Wi-Fi, and information desks staffed by helpful personnel. Itis's central location and comprehensive offerings make it a preferred destination for both locals and tourists. As we continue to grow and evolve, we are expanding our team to maintain our high standards of service and innovation.

Job Details

Position: Various Job Opportunities
Employer: Itis Shopping Centre
Salary Range: Commensurate with Experience
Working Hours: 8 hours per day
Location: Helsinki, Finland
Status: Ongoing Recruitment
Educational Background: High School Diploma (Minimum)
Experience Required: 0-3 years (preferred, not strict for all roles)
Target Audience: All Genders
Age Group: 18 - 40 years
Application Deadline: September 21, 2025

Available Positions

Itis Shopping Centre is actively recruiting for numerous roles across various departments. We invite you to explore the opportunities below and find a position that aligns with your skills and aspirations:

Retail and Sales Positions

Retail Sales Assistant: Provide excellent customer service and assist with sales transactions.
Store Manager: Oversee daily store operations, manage staff, and ensure sales targets are met.
Assistant Store Manager: Support the Store Manager in all operational aspects and staff supervision.
Cashier: Process payments accurately and efficiently, and provide friendly customer service.
Electronics Sales Associate: Assist customers in selecting electronic devices and provide product knowledge.
Clothing Store Assistant: Assist customers with clothing selections and maintain visual merchandising standards.
Shoe Store Assistant: Provide assistance to customers in finding and trying on shoes.
Cosmetics Store Assistant: Provide beauty advice and assist customers with cosmetic product selections.
Electronics Assistant: Assist customers with electronic product inquiries and sales.
Sports Store Assistant: Provide assistance and product knowledge to customers in the sports store.

Customer Service and Support

Receptionist: Greet visitors, answer inquiries, and provide information about the shopping centre.
Customer Service Officer: Handle visitor inquiries, resolve issues, and ensure a positive experience.
Customer Service Manager: Lead and manage the customer service team, ensuring high service standards.
Information Desk Attendant: Provide general information and assistance to visitors.
Client Relationship Manager: Manage and nurture relationships with key clients and partners.

Food and Beverage

Barista: Prepare and serve a variety of coffee and other beverages in our cafes.
Restaurant Manager: Oversee restaurant operations, manage staff, and ensure high-quality service.
Sous Chef: Assist the Head Chef in food preparation, cooking, and kitchen management.

Operations and Maintenance

Stock Assistant: Organize and replenish merchandise, ensuring efficient inventory management.
Inventory Control Officer: Monitor inventory levels, manage stock, and ensure efficient supply chain.
Internal Delivery Associate: Deliver goods and packages within the shopping centre.
Janitor: Maintain cleanliness and hygiene throughout the shopping centre.
Maintenance Technician: Perform necessary maintenance and repairs to facilities and equipment.

Security and Safety

Security Guard: Maintain a safe and secure environment for visitors and staff within the centre.
Night Supervisor: Oversee operations and ensure security during night shifts.

Entertainment and Recreation

Arcade Operator: Manage and maintain entertainment games for children and families.
Kids Play Area Supervisor: Ensure the safety and enjoyment of children in the play area.
Cinema Ticket Attendant: Sell movie tickets and provide information about showtimes.
Events Coordinator: Plan and execute special events and activities within the centre.
Fitness Trainer: Conduct fitness training sessions and provide wellness advice.

Administrative and Support

HR Assistant: Support human resources functions, including recruitment and employee relations.
Administrative Assistant: Provide administrative support to various departments.
Marketing Coordinator: Organize and execute marketing campaigns and promotional events.
Public Relations Officer: Build and maintain positive relationships with the local community and media.
Accountant: Manage financial records, process transactions, and prepare financial reports.
Data Entry Clerk: Accurately input and manage data.
Call Center Agent: Handle customer calls and provide support.

Requirements and Skills

To thrive in these roles, candidates should possess a blend of essential skills and qualifications. While specific requirements may vary by position, the following are generally sought after:

Experience Requirements

Previous experience in the relevant field is preferred but not always a strict requirement, especially for entry-level positions. We encourage fresh graduates and those new to the workforce to apply. Our comprehensive training programs will help you develop the necessary skills for success.

Essential Skills

Communication Skills: Excellent verbal and written communication abilities
Teamwork: Strong ability to work effectively within a team environment
Customer Service: Commitment to delivering high-quality customer service
Problem-solving: Ability to identify and resolve issues efficiently
Adaptability: Flexibility to adapt to changing situations and requirements
Attention to Detail: Accuracy in completing tasks and maintaining quality standards

Language Requirements

Proficiency in Finnish is essential for most customer-facing roles. Knowledge of English is highly advantageous and often preferred, as Itis serves a diverse international clientele. Additional languages are considered a valuable asset.

Educational Background

A minimum of a high school diploma is required for most positions. Relevant certifications, vocational training, or higher education degrees will be considered a significant advantage for specialized roles such as:

Accounting and finance positions
Marketing and public relations roles
Technical and maintenance positions
Food service and culinary roles

Work Schedule Flexibility

The ability to work various shifts is crucial for our 24/7 operations, including:

Morning shifts (opening hours)
Evening shifts (closing hours)
Weekend shifts
Public holidays
Special event coverage

Personal Qualities

Reliability: Consistent attendance and punctuality
Professional Appearance: Maintaining appropriate dress code and grooming standards
Positive Attitude: Enthusiastic and friendly demeanor
Cultural Sensitivity: Respect for diverse backgrounds and cultures
Initiative: Proactive approach to work and problem-solving

Key Responsibilities

Joining the Itis team means contributing to a vibrant and customer-centric environment. Your responsibilities will vary depending on your specific role but will generally include:

Customer Service Excellence

Delivering exceptional customer service to ensure a positive and memorable experience for all visitors
Responding promptly and professionally to customer inquiries and concerns
Going above and beyond to exceed customer expectations
Building rapport with regular customers and creating a welcoming atmosphere

Operational Responsibilities

Maintaining a clean, organized, and welcoming work area
Following all company policies, procedures, and safety regulations
Achieving sales or operational targets specific to your role
Participating in inventory management and stock control activities
Operating equipment and systems efficiently and safely

Team Collaboration

Collaborating effectively with colleagues and various departments
Providing support and assistance to team members when needed
Participating in team meetings and training sessions
Contributing to a positive team culture and work environment
Sharing knowledge and best practices with colleagues

Quality and Standards

Upholding quality standards in the delivery of services and products
Staying informed about product updates, special offers, and centre promotions
Maintaining professionalism in all interactions
Following brand guidelines and presentation standards
Continuously seeking ways to improve service quality

Safety and Security

Complying with all safety and security procedures
Reporting any safety hazards or security concerns immediately
Participating in emergency drills and safety training
Ensuring a safe environment for customers and colleagues

Professional Development

Actively participating in training and development programs
Seeking opportunities to enhance skills and knowledge
Staying updated with industry trends and best practices
Taking initiative in personal and professional growth

Benefits and Opportunities

Why Choose Itis Shopping Centre?

Dynamic Work Environment: Be part of one of Northern Europe's busiest shopping destinations
Career Growth: Clear pathways for advancement and professional development
Diverse Team: Work alongside colleagues from various cultural backgrounds
Central Location: Work in the heart of Helsinki with excellent transport connections
Training Programs: Comprehensive training and skill development opportunities
Employee Benefits: Competitive compensation and benefits package
Work-Life Balance: Flexible scheduling options available for many positions
Employee Discounts: Special discounts at various stores within the centre
Social Events: Regular team building activities and social gatherings

Training and Development

At Itis Shopping Centre, we invest in our employees' growth and development through:

Comprehensive orientation programs for new employees
Ongoing skills training and workshops
Leadership development programs
Cross-training opportunities in different departments
External training and certification support
Mentorship programs

Application Process

How to Apply

If you are eager to join a dynamic team and thrive in an exceptional work environment at Itis Shopping Centre, we warmly invite you to submit your application for the available positions.

Application Requirements:

Comprehensive CV (Curriculum Vitae) in PDF format
Compelling cover letter specifying the position you're applying for
Relevant certificates or qualifications (if applicable)
References from previous employers (preferred but not mandatory)

In your cover letter, please include:

The specific position you are applying for
Why you are interested in working at Itis Shopping Centre
How your skills and experience align with the role requirements
Your availability and preferred working hours
Any additional information that makes you a strong candidate

Contact Information

Send your application to:

Email: kheese@republicservices.com

Subject Line Format: Application for [Position Name] - [Your Full Name]

Selection Process

Our recruitment process typically involves:

Application Review: Initial screening of submitted applications
Phone/Video Interview: Preliminary interview to assess basic qualifications
In-Person Interview: Detailed discussion about the role and your suitability
Reference Check: Verification of previous employment and qualifications
Job Offer: Formal offer for successful candidates
Orientation: Comprehensive introduction to Itis and your new role

Timeline

Application Deadline: September 21, 2025
Initial Review: Within 1-2 weeks of application submission
Interview Process: 2-3 weeks from initial review
Final Decision: Within 1 week of final interview
Start Date: Flexible based on mutual agreement

Equal Opportunity Employer

At Itis Shopping Centre, we firmly believe in the importance of diversity and inclusion. We are an equal opportunity employer and welcome applications from all qualified candidates, regardless of:

Cultural or ethnic background
Gender identity or expression
Sexual orientation
Age (within legal working age requirements)
Religious beliefs
Physical abilities
Marital status
Nationality (subject to work authorization requirements)

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work. Our diverse team reflects the multicultural community we serve, and we believe this diversity strengthens our organization and enhances the experience we provide to our visitors.

Contact and Location Information

Itis Shopping Centre

Itäkeskus, Helsinki, Finland

Join the Itis Family Today!

Don't miss this exciting opportunity to be part of one of Finland's most dynamic retail environments. Whether you're starting your career, looking for a change, or seeking advancement opportunities, Itis Shopping Centre offers a platform for growth, learning, and success.

Take the next step in your career journey with us!

We look forward to receiving your application and potentially welcoming you to the Itis family. Together, we'll continue to create exceptional experiences for thousands of visitors who choose Itis as their preferred shopping and entertainment destination.

Apply today and become part of our success story!

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