Sylvia Park - New Zealand's

Discover Your Future at Sylvia Park - New Zealand's Premier Shopping Destination

Essential Position Information

Positions Available:	22+ Retail, Hospitality and Management Positions
Employer:	Sylvia Park - New Zealand's Largest Shopping Centre
Salary Range:	NZD $22.70 - $75,000+ annually (Based on position and experience)
Working Schedule:	Full-time, Part-time, Casual, Weekend and Evening shifts
Location:	Mount Wellington, Auckland - 286 Mt Wellington Highway
Contract Type:	Permanent, Fixed-term, and Casual positions available
Educational Requirements:	Varies by position - Many entry-level roles available
Experience Level:	All levels welcome - From first job to senior management
Language Requirements:	English proficiency required, Additional languages beneficial
Target Candidates:	New Zealand residents and work visa holders
Application Deadline:	Rolling recruitment - Apply anytime

---

Sylvia Park: New Zealand's Retail and Entertainment Capital

Sylvia Park stands as New Zealand's largest and most dynamic shopping centre, representing the pinnacle of retail excellence and community engagement in the heart of Auckland. Located in Mount Wellington, this extraordinary destination spans over 200 stores across two levels, creating an unparalleled shopping, dining, and entertainment experience that attracts millions of visitors annually from across New Zealand and beyond.

Since its establishment, Sylvia Park has evolved far beyond a traditional shopping centre to become a comprehensive lifestyle destination that seamlessly integrates retail, dining, entertainment, office spaces, and residential living. This unique mixed-use development creates a vibrant community where people can shop, work, dine, be entertained, and even live, all within one interconnected environment that pulses with energy and opportunity throughout every day of the year.

The centre's strategic location provides exceptional accessibility through multiple transportation options, including direct connections to Auckland's public transport network, extensive free parking for over 4,000 vehicles, and proximity to major motorways that connect all corners of the greater Auckland region. This accessibility ensures a constant flow of diverse customers and creates stable employment opportunities with reliable customer traffic patterns that support sustainable business operations.

Sylvia Park's commitment to innovation and customer experience is evident in every aspect of its operations, from cutting-edge retail technology and digital customer services to sustainable building practices and community engagement initiatives. The centre regularly hosts events, seasonal celebrations, and community activities that create additional excitement and draw visitors for experiences beyond traditional shopping, generating dynamic work environments where employees can participate in diverse and engaging activities.

The centre's diverse tenant mix includes everything from international fashion brands and local boutiques to specialty food retailers, electronics stores, home and garden centres, health and beauty services, and an extensive food court and restaurant precinct. This diversity creates employment opportunities across virtually every sector of retail and hospitality, providing career paths that can accommodate different interests, skills, and professional aspirations.

Comprehensive Retail Ecosystem and Business Community

Sylvia Park's retail ecosystem encompasses the full spectrum of consumer needs and preferences, creating a comprehensive shopping destination that serves as Auckland's premier retail hub. The centre's anchor tenants include major department stores, supermarkets, and specialty retailers that provide stable employment opportunities with established career development programs and comprehensive employee benefits packages.

The fashion and apparel sector at Sylvia Park represents one of New Zealand's most comprehensive collections of clothing retailers, ranging from affordable everyday wear to luxury designer boutiques. These retailers create numerous opportunities in sales, visual merchandising, inventory management, customer styling, and store management, with many offering structured career progression programs that can lead to regional or national management positions.

The centre's electronics and technology retailers showcase the latest innovations in consumer electronics, mobile devices, gaming, and home entertainment systems. These stores require knowledgeable staff who can provide technical support, product demonstrations, and customer education, creating opportunities for technology enthusiasts to build careers in retail while staying current with the latest technological developments.

Home and lifestyle retailers at Sylvia Park offer everything from furniture and home décor to gardening supplies and DIY materials. These stores provide opportunities for employees interested in interior design, home improvement, and lifestyle consulting, often with opportunities to develop specialized expertise in areas such as kitchen design, garden planning, or home organization solutions.

The health and beauty sector includes pharmacies, cosmetics retailers, optical services, and wellness centres that require specialized knowledge and often provide opportunities for professional development in health and beauty consulting. These positions often offer more regular schedules and opportunities to build long-term customer relationships based on ongoing health and beauty needs.

Dining and Entertainment Excellence

Sylvia Park's dining precinct, known as Sylvia Lane, represents one of Auckland's most diverse and exciting food and beverage destinations, featuring everything from quick-service options and casual dining to upscale restaurants and specialty food retailers. This dining ecosystem creates extensive employment opportunities in food service, hospitality management, culinary arts, and beverage service that cater to different skill levels and career interests.

The food court and casual dining establishments provide entry-level opportunities in food preparation, customer service, and restaurant operations, with many offering flexible scheduling that accommodates students and part-time workers. These positions often provide excellent training in customer service, teamwork, and time management skills that are valuable across many industries.

Full-service restaurants within the centre offer opportunities for more specialized roles including servers, bartenders, kitchen staff, and management positions that require higher levels of skill and experience. These establishments often provide opportunities for career advancement within the hospitality industry, including potential progression to restaurant management or even franchise ownership opportunities.

Specialty food retailers, including gourmet food stores, bakeries, and international cuisine specialists, create unique opportunities for employees interested in culinary arts, food retail, and cultural cuisine. These positions often involve product knowledge development, customer education, and specialized food preparation skills that can lead to careers in food retail management or culinary entrepreneurship.

The centre's entertainment facilities, including cinema complexes and family entertainment venues, provide additional employment opportunities in entertainment services, customer experience management, and facility operations. These roles often involve working with diverse age groups and creating memorable experiences for families and entertainment seekers.

Exceptional Career Opportunities: 22+ Diverse Positions

Sylvia Park offers an extraordinary range of employment opportunities that span the complete spectrum of retail, hospitality, and business services. Our positions are designed to accommodate various experience levels, from those seeking their first job to experienced professionals looking for management and leadership roles in New Zealand's most dynamic retail environment.

1. Retail Sales Consultant - Fashion and Lifestyle

Position Overview: Provide exceptional customer service and fashion advice while helping customers discover products that match their personal style and lifestyle needs.

Key Responsibilities:

• Assist customers with product selection and provide styling recommendations
• Maintain store presentation and visual merchandising standards
• Process sales transactions and handle customer payments
• Build customer relationships and maintain client databases
• Participate in promotional events and seasonal campaigns
• Achieve individual and team sales targets
• Stay current with fashion trends and product knowledge

Required Qualifications: Passion for fashion and customer service, excellent communication skills, sales experience preferred, flexible availability including weekends, positive attitude.

2. Food Service Team Leader - Restaurant Operations

Position Overview: Lead food service teams while ensuring exceptional dining experiences and efficient restaurant operations in a fast-paced environment.

Key Responsibilities:

• Supervise food service staff and coordinate daily operations
• Ensure food safety standards and quality control procedures
• Train new team members and provide ongoing coaching
• Handle customer inquiries and resolve service issues
• Manage inventory and coordinate with suppliers
• Maintain cleanliness and sanitation standards
• Support promotional activities and special events

Required Qualifications: Food service experience, leadership skills, food safety certification, customer service focus, ability to work under pressure, flexible scheduling.

3. Visual Merchandising Specialist - Store Presentation

Position Overview: Create compelling visual displays and store layouts that enhance the shopping experience and drive sales across multiple retail locations.

Key Responsibilities:

• Design and implement window displays and in-store presentations
• Coordinate seasonal and promotional display changes
• Maintain brand standards and visual consistency
• Collaborate with store managers on merchandising strategies
• Monitor competitor displays and industry trends
• Manage visual merchandising budgets and resources
• Train store staff on visual presentation standards

Required Qualifications: Creative design skills, retail merchandising experience, attention to detail, physical ability to arrange displays, understanding of consumer psychology.

4. Customer Experience Coordinator - Guest Services

Position Overview: Enhance the overall customer experience by providing information, assistance, and support services that exceed visitor expectations.

Key Responsibilities:

• Provide information about stores, services, and centre amenities
• Assist customers with directions and shopping centre navigation
• Handle customer feedback and coordinate resolution efforts
• Manage lost property and security-related inquiries
• Support special events and promotional activities
• Maintain current knowledge of centre offerings and promotions
• Assist customers with accessibility needs and special requirements

Required Qualifications: Excellent communication skills, customer service experience, problem-solving abilities, multilingual skills beneficial, friendly and professional demeanor.

5. Digital Marketing Assistant - Social Media and Content

Position Overview: Support digital marketing initiatives and social media presence while creating engaging content that promotes the centre and its retailers.

Key Responsibilities:

• Create and schedule social media content across multiple platforms
• Photograph events and promotional activities for marketing use
• Monitor online reviews and engage with customer feedback
• Assist with email marketing campaigns and newsletters
• Update website content and promotional information
• Analyze digital marketing metrics and prepare reports
• Support influencer partnerships and collaborative campaigns

Required Qualifications: Social media expertise, content creation skills, photography abilities, creativity, digital marketing knowledge, computer proficiency.

6. Security Officer - Centre Safety and Protection

Position Overview: Ensure the safety and security of customers, employees, and property while maintaining a welcoming atmosphere throughout the shopping centre.

Key Responsibilities:

• Patrol shopping centre areas and monitor security systems
• Respond to security incidents and emergency situations
• Assist customers with general inquiries and directions
• Coordinate with local law enforcement when necessary
• Maintain detailed incident reports and security logs
• Monitor parking areas and vehicle access points
• Enforce centre policies and regulations professionally

Required Qualifications: Security license (COA), strong communication skills, physical fitness, calm demeanor under pressure, reliability, customer service orientation.

7. Event Coordinator - Marketing and Promotions

Position Overview: Plan and execute promotional events, seasonal celebrations, and community activities that drive customer engagement and centre visitation.

Key Responsibilities:

• Coordinate seasonal events and promotional campaigns
• Manage vendor relationships and event logistics
• Develop event concepts and promotional materials
• Coordinate with retailers on joint promotional activities
• Manage event budgets and resource allocation
• Evaluate event success and customer engagement metrics
• Support community outreach and partnership initiatives

Required Qualifications: Event planning experience, organizational skills, creativity, project management abilities, communication skills, marketing knowledge.

8. Maintenance Technician - Facility Operations

Position Overview: Maintain the shopping centre's infrastructure and systems while ensuring optimal facility performance and customer comfort.

Key Responsibilities:

• Perform routine maintenance on HVAC, electrical, and plumbing systems
• Respond to maintenance requests and emergency repairs
• Conduct regular inspections of equipment and facilities
• Maintain cleanliness and appearance of common areas
• Coordinate with external contractors for specialized work
• Ensure compliance with health and safety regulations
• Maintain maintenance logs and equipment records

Required Qualifications: Technical trade qualifications, maintenance experience, problem-solving skills, physical fitness, safety consciousness, tool proficiency.

9. Personal Shopping Assistant - Concierge Services

Position Overview: Provide personalized shopping assistance and concierge services to enhance the customer experience for VIP and international visitors.

Key Responsibilities:

• Consult with customers to understand shopping needs and preferences
• Coordinate with multiple retailers to locate desired products
• Provide styling advice and product recommendations
• Arrange special orders and delivery services
• Assist with gift selection and special occasion shopping
• Maintain relationships with store personnel throughout the centre
• Provide translation services for international customers

Required Qualifications: Excellent interpersonal skills, fashion and product knowledge, multilingual abilities, discretion with customer information, luxury retail experience preferred.

10. Children's Activity Coordinator - Family Services

Position Overview: Organize and supervise children's activities and entertainment programs while ensuring safe and enjoyable experiences for families.

Key Responsibilities:

• Plan and conduct age-appropriate activities and entertainment
• Supervise children's play areas and ensure safety protocols
• Coordinate special events and holiday celebrations
• Maintain activity equipment and play area cleanliness
• Communicate with parents and provide activity updates
• Assist with birthday parties and private events
• Ensure compliance with child safety regulations

Required Qualifications: Experience working with children, creativity, patience, safety consciousness, first aid certification, background check clearance.

11. Barista and Café Supervisor - Coffee Services

Position Overview: Create exceptional coffee experiences while supervising café operations and maintaining high standards of beverage quality and customer service.

Key Responsibilities:

• Prepare specialty coffee drinks and beverages to exact specifications
• Supervise café staff and coordinate daily operations
• Maintain equipment and ensure optimal brewing conditions
• Train new baristas and maintain quality standards
• Manage inventory and coordinate supply ordering
• Create seasonal menu items and promotional offerings
• Build customer relationships and encourage repeat visits

Required Qualifications: Barista experience, coffee knowledge, leadership skills, customer service focus, attention to detail, food safety certification.

12. Technology Support Specialist - Digital Services

Position Overview: Provide technical support for retail technology systems while assisting customers with digital services and device troubleshooting.

Key Responsibilities:

• Support point-of-sale systems and retail technology
• Assist customers with mobile devices and digital services
• Troubleshoot technical issues and provide solutions
• Maintain digital kiosks and interactive displays
• Provide training to retail staff on technology systems
• Support Wi-Fi services and connectivity issues
• Coordinate with IT vendors and service providers

Required Qualifications: IT qualifications or experience, technical troubleshooting skills, customer service abilities, problem-solving mindset, communication skills.

13. Parking and Transportation Coordinator

Position Overview: Manage parking operations and coordinate transportation services while ensuring smooth traffic flow and customer convenience.

Key Responsibilities:

• Monitor parking areas and assist customers with parking guidance
• Coordinate with public transport services and shuttle operations
• Manage parking validation systems and customer inquiries
• Ensure parking area safety and security
• Assist with traffic management during peak periods
• Maintain parking equipment and signage
• Support special events and transportation coordination

Required Qualifications: Customer service skills, physical fitness, traffic management knowledge, communication abilities, problem-solving skills, flexibility with schedules.

14. Sustainability Coordinator - Environmental Programs

Position Overview: Develop and implement environmental initiatives while promoting sustainable practices throughout the shopping centre operations.

Key Responsibilities:

• Develop and implement waste reduction and recycling programs
• Monitor energy consumption and environmental performance
• Coordinate with retailers on sustainability initiatives
• Educate staff and customers about environmental programs
• Prepare sustainability reports and compliance documentation
• Support green building certifications and standards
• Coordinate with environmental organizations and community groups

Required Qualifications: Environmental science background, sustainability knowledge, project management skills, communication abilities, analytical skills, passion for environmental issues.

15. Loss Prevention Specialist - Asset Protection

Position Overview: Protect centre and retailer assets while maintaining a safe shopping environment through discrete monitoring and professional intervention.

Key Responsibilities:

• Monitor shopping areas for suspicious activity and potential theft
• Coordinate with retailer security personnel and management
• Conduct investigations and prepare detailed incident reports
• Maintain surveillance systems and security equipment
• Provide training to retail staff on loss prevention techniques
• Coordinate with law enforcement when necessary
• Analyze theft patterns and recommend prevention strategies

Required Qualifications: Security experience, observation skills, discretion, communication abilities, integrity, physical fitness, calm demeanor under pressure.

16. Health and Wellness Coordinator - Customer Services

Position Overview: Coordinate health and wellness services while supporting customer well-being initiatives and emergency response procedures.

Key Responsibilities:

• Coordinate first aid services and emergency response procedures
• Manage health and wellness programs and initiatives
• Assist customers with health-related inquiries and services
• Coordinate with healthcare providers and wellness services
• Maintain first aid equipment and emergency supplies
• Provide health and safety training to staff
• Support accessibility services and special needs assistance

Required Qualifications: First aid certification, health and safety training, customer service skills, emergency response experience, communication abilities, compassionate nature.

17. Administrative Assistant - Centre Management

Position Overview: Support centre management operations while handling administrative tasks, tenant relations, and operational coordination.

Key Responsibilities:

• Manage correspondence and communications with tenants and vendors
• Coordinate maintenance requests and facility management activities
• Maintain records and databases for centre operations
• Assist with lease administration and tenant relations
• Prepare reports and presentations for management
• Handle scheduling and coordinate meetings and events
• Provide administrative support for marketing activities

Required Qualifications: Administrative experience, computer proficiency, organizational skills, communication abilities, attention to detail, multitasking capabilities.

18. Training and Development Coordinator

Position Overview: Design and deliver training programs while supporting employee development and ensuring consistent service standards across all operations.

Key Responsibilities:

• Develop training curricula for various retail and service roles
• Conduct new employee orientation and onboarding programs
• Deliver customer service and sales training workshops
• Coordinate with external training providers and institutions
• Maintain training records and certification documentation
• Evaluate training effectiveness and implement improvements
• Support career development and advancement programs

Required Qualifications: Training or education background, presentation skills, curriculum development experience, communication abilities, organizational skills, retail knowledge.

19. Financial Services Coordinator - Customer Support

Position Overview: Assist customers with financial services and payment solutions while coordinating with banking and financial service providers within the centre.

Key Responsibilities:

• Assist customers with banking services and financial inquiries
• Coordinate with financial service providers and ATM services
• Support foreign exchange services for international visitors
• Handle payment processing issues and customer support
• Maintain knowledge of financial products and services
• Assist with loyalty program enrollment and management
• Support gift card services and promotional programs

Required Qualifications: Financial services experience, customer service skills, attention to detail, trustworthiness, communication abilities, problem-solving skills.

20. Community Relations Specialist - Public Engagement

Position Overview: Build and maintain relationships with local community groups while coordinating community engagement initiatives and charitable activities.

Key Responsibilities:

• Develop relationships with local community organizations and groups
• Coordinate charitable fundraising activities and community events
• Manage community partnership programs and sponsorships
• Support local business development and networking initiatives
• Coordinate with schools and educational institutions
• Manage community feedback and engagement programs
• Represent the centre at community meetings and events

Required Qualifications: Community relations experience, communication skills, networking abilities, event planning experience, cultural sensitivity, passion for community engagement.

21. Retail Analytics Coordinator - Business Intelligence

Position Overview: Analyze retail performance data and customer behavior patterns while providing insights that support business decision-making and operational improvements.

Key Responsibilities:

• Collect and analyze retail sales data and customer traffic patterns
• Prepare performance reports and business intelligence dashboards
• Monitor key performance indicators and operational metrics
• Support tenant performance analysis and benchmarking
• Analyze customer feedback and satisfaction surveys
• Provide insights for marketing and promotional strategies
• Support business planning and forecasting activities

Required Qualifications: Data analysis skills, business intelligence experience, statistical knowledge, computer proficiency, analytical mindset, retail industry knowledge.

22. International Services Coordinator - Tourism Support

Position Overview: Provide specialized services for international visitors and tourists while coordinating with tourism organizations and cultural groups.

Key Responsibilities:

• Assist international visitors with shopping and navigation services
• Provide translation services and cultural guidance
• Coordinate with tourism operators and travel agencies
• Support tax-free shopping services and export procedures
• Maintain knowledge of New Zealand products and cultural items
• Assist with shipping and delivery services for international customers
• Support cultural events and international celebrations

Required Qualifications: Multilingual abilities, cultural knowledge, tourism experience, customer service skills, international business understanding, communication abilities.

Working at Sylvia Park: New Zealand's Premier Retail Destination

Employment at Sylvia Park offers the unique opportunity to be part of New Zealand's largest and most dynamic retail environment while contributing to operations that serve millions of customers annually from across New Zealand and around the world. The centre's commitment to excellence, innovation, and community engagement creates a work environment where employees can build meaningful careers while being part of something truly special in New Zealand's retail landscape.

The diverse nature of Sylvia Park's operations provides employees with exceptional opportunities for cross-training and career development across multiple retail sectors. This diversity creates natural progression paths and opportunities to develop comprehensive retail expertise that enhances career prospects both within Sylvia Park and throughout New Zealand's retail industry.

Sylvia Park's commitment to employee development is reflected in comprehensive training programs, mentorship opportunities, and clear advancement pathways that support both individual career goals and organizational success. Many current managers and supervisors began their careers in entry-level positions, demonstrating the centre's commitment to promoting from within and supporting employee growth.

The centre's multicultural customer base and international visitor traffic provide employees with valuable experience in cross-cultural communication and international customer service. This exposure enhances language skills, cultural competency, and global business understanding that are increasingly valuable in today's interconnected economy.

Employee benefits at Sylvia Park include competitive wages that meet or exceed New Zealand employment standards, flexible scheduling options that accommodate various lifestyle needs, employee discounts throughout the centre, professional development opportunities, and a supportive work environment that values diversity, inclusion, and work-life balance.

Professional Development and Career Growth

Sylvia Park is deeply committed to employee development and career advancement, recognizing that investing in people creates better customer experiences while building a stronger, more capable organization. The centre's comprehensive approach to professional development includes formal training programs, mentorship opportunities, cross-functional assignments, and clear advancement pathways that support both individual aspirations and business needs.

New employees participate in thorough orientation programs that cover customer service excellence, safety procedures, centre policies, and job-specific training designed to ensure success in their roles. These programs are supplemented by ongoing training opportunities that keep employees current with retail best practices, technology developments, and industry trends.

The centre's internal promotion philosophy means that many management and supervisory positions are filled by employees who have demonstrated excellence in operational roles. This approach creates clear advancement opportunities while ensuring that leaders understand the practical aspects of retail operations and can effectively support their teams.

Cross-training opportunities allow employees to develop expertise in multiple operational areas, enhancing their value to the organization while providing variety and growth in their daily work. These opportunities often lead to specialized roles or management positions that combine knowledge from different aspects of retail and hospitality operations.

Sylvia Park's connections to major retailers and hospitality operators create additional opportunities for career development, including potential transfers to other locations, specialized training programs, and exposure to best practices from across New Zealand's retail industry. These connections provide unique opportunities for professional growth that extend beyond traditional retail careers.

Application Process: Your Gateway to Retail Excellence

Our application process is designed to identify enthusiastic individuals who share our commitment to customer service excellence, teamwork, and professional growth. We welcome applications from people of all backgrounds and experience levels, recognizing that diverse perspectives and experiences strengthen our team and enhance our ability to serve our diverse customer base.

Step 1: Initial Application - Submit your application to kheese@republicservices.com including a current CV highlighting relevant experience and achievements, a cover letter explaining your interest in working at Sylvia Park and the specific position you're seeking, copies of relevant qualifications and certifications, and contact information for references who can speak to your work ethic and character. We encourage applications from candidates with diverse backgrounds and experiences.

Step 2: Application Review and Screening - Our human resources team will review applications and contact qualified candidates within one week. We evaluate candidates based on their qualifications, experience, availability, and alignment with our values of customer service excellence, teamwork, and continuous improvement. All applications are kept on file for future opportunities.

Step 3: Interview Process - Selected candidates will participate in interviews that may include both phone and in-person components. These interviews focus on understanding your experience, career goals, and fit with our team culture while providing opportunities for you to learn more about the role and our organization.

Step 4: Skills Assessment and Reference Checks - Depending on the position, candidates may be asked to complete practical assessments such as customer service scenarios, technical demonstrations, or situational judgment exercises. We also conduct reference checks to verify experience and character.

Step 5: Final Interview and Job Offer - Final candidates meet with department managers and potential colleagues for comprehensive interviews that cover job expectations, career development opportunities, and workplace culture. Successful candidates receive detailed job offers that include information about compensation, benefits, and working conditions.

Step 6: Onboarding and Integration - New employees participate in comprehensive onboarding programs that include orientation to Sylvia Park's culture and values, job-specific training, safety procedures, and introduction to team members and key personnel. We provide all necessary training and support to ensure success in your new role.

We are committed to equal opportunity employment and welcome applications from all qualified candidates regardless of background, ethnicity, gender, age, or other personal characteristics. We believe that diversity strengthens our organization and enhances our ability to serve New Zealand's diverse population and international visitors.

Join us at Sylvia Park, where your career can flourish in New Zealand's premier retail destination, where every day brings opportunities to serve customers from around the world and develop professionally, and where you can be part of a team that creates exceptional experiences for millions of visitors each year. Together, we're not just working in retail – we're creating the future of shopping and entertainment while building rewarding careers in one of Auckland's most dynamic and exciting environments.