Create a Better Everyday Life for Many People - Join IKEA Italy's Mission of Democratic Design

Essential Position Information

Positions Available:	16 Retail, Operations, and Customer Experience Positions
Company:	IKEA Italy - World's Leading Home Furnishing Retailer
Working Schedule:	Full-time and Part-time, Flexible arrangements, Weekend availability
Location:	Multiple IKEA stores across Italy (21 locations nationwide)
Contract Type:	Permanent positions with comprehensive benefits and growth opportunities
Educational Requirements:	Varies by position - From entry level to specialized roles
Experience Level:	Entry level to experienced retail and operations professionals
Language Requirements:	Italian proficiency required, English beneficial for international roles
Target Candidates:	Italian residents and authorized workers in Italy
Application Deadline:	Continuous recruitment - Apply today

IKEA Italy: Transforming Italian Homes Through Democratic Design and Sustainable Living

IKEA Italy represents one of the most successful and transformative retail stories in modern Italian commercial history, having revolutionized the way Italians approach home furnishing, interior design, and sustainable living since establishing its first store near Milan in 1989. As part of the global IKEA family and operated under the Ingka Group, the world's largest IKEA retailer, IKEA Italy has grown from a single pioneering location to a comprehensive network of 21 strategically positioned stores that serve millions of Italian families across the peninsula, from the industrial north to the vibrant south.

The company's presence in Italy reflects a deep understanding of Italian culture, design sensibilities, and lifestyle preferences, successfully adapting the Swedish concept of democratic design to meet the sophisticated tastes and practical needs of Italian consumers. This cultural adaptation has enabled IKEA Italy to become an integral part of the Italian retail landscape while maintaining the core values of functionality, quality, sustainability, and affordability that define the IKEA brand worldwide.

IKEA Italy's extensive retail network spans the entire country, with major flagship stores in key metropolitan areas including Milan, Rome, Naples, Turin, Florence, Bologna, and Genoa, complemented by strategically located stores in secondary cities and emerging markets. This comprehensive coverage ensures that IKEA's democratic design philosophy and sustainable home solutions are accessible to Italian families regardless of their geographic location or economic circumstances.

The company's commitment to the Italian market is exemplified by continuous expansion and innovation, including the recent opening of the state-of-the-art Roma Fiumicino store in 2023, which represents the latest evolution in IKEA's retail concept and demonstrates the company's ongoing investment in providing Italian customers with exceptional shopping experiences and comprehensive home furnishing solutions.

IKEA Italy's success stems from its ability to combine Swedish design heritage with Italian lifestyle preferences, creating unique product offerings and store experiences that resonate with Italian consumers while advancing the company's global mission of creating a better everyday life for many people. This approach has established IKEA Italy as not just a furniture retailer, but as a lifestyle brand that influences how Italians think about home, sustainability, and quality of life.

Comprehensive Home Furnishing Solutions and Product Portfolio

IKEA Italy offers one of the most comprehensive and innovative home furnishing portfolios in the Italian retail market, encompassing every aspect of modern living from kitchen design and bedroom solutions to children's furniture and sustainable home accessories. The company's product range reflects decades of Swedish design expertise combined with insights into Italian lifestyle preferences, resulting in solutions that are both functionally superior and aesthetically appealing to Italian consumers.

The kitchen and appliance division represents one of IKEA Italy's most sophisticated and successful product categories, offering complete kitchen solutions that combine Scandinavian functionality with Italian culinary culture. These comprehensive kitchen systems include modular cabinetry, integrated appliances, innovative storage solutions, and design services that enable Italian families to create personalized cooking and dining spaces that reflect their lifestyle and entertaining preferences.

IKEA Italy's furniture collections encompass living room solutions including the iconic modular sofa systems, dining furniture that accommodates both intimate family meals and larger social gatherings, and bedroom furniture that emphasizes comfort, storage, and personal expression. These collections are continuously updated to reflect evolving Italian lifestyle trends while maintaining the timeless design principles that define IKEA's aesthetic philosophy.

The company's commitment to children and family living is demonstrated through extensive collections of children's and baby furniture that prioritize safety, functionality, and developmental appropriateness. These products are designed to grow with Italian families, offering adaptable solutions that can be reconfigured as children mature and family needs evolve.

IKEA Italy's textile and home accessory collections reflect the company's understanding of Italian preferences for quality materials, sophisticated color palettes, and seasonal variety. These collections enable customers to personalize their homes and express their individual style while maintaining the cohesive design aesthetic that characterizes IKEA's approach to democratic design.

Digital Innovation and Omnichannel Customer Experience

IKEA Italy has embraced digital transformation as a fundamental component of its customer experience strategy, developing comprehensive online platforms and mobile applications that seamlessly integrate with physical store experiences to provide Italian customers with unprecedented convenience and personalization in their home furnishing journey.

The company's e-commerce platform offers the complete IKEA product range with detailed product information, customer reviews, and advanced visualization tools that enable customers to see how products will look in their homes before making purchase decisions. This digital capability is particularly valuable for Italian customers who appreciate the ability to carefully consider design choices and coordinate multiple elements of their home furnishing projects.

IKEA Italy's mobile applications incorporate augmented reality technology that allows customers to virtually place furniture in their homes, experiment with different configurations, and share design ideas with family members. This technology bridges the gap between digital inspiration and physical implementation, making the home furnishing process more accessible and enjoyable for Italian consumers.

The company's digital design services include online planning tools for kitchens, wardrobes, and complete room solutions, supported by virtual consultations with IKEA design specialists who can provide personalized advice and recommendations. These services are particularly popular among Italian customers who value professional design input while maintaining control over their home furnishing decisions.

IKEA Italy's omnichannel approach enables customers to seamlessly transition between online research, in-store exploration, and home delivery or pickup services, creating a flexible and convenient shopping experience that accommodates diverse customer preferences and lifestyles throughout Italy.

Sustainability Leadership and Environmental Responsibility

IKEA Italy is at the forefront of sustainable retail practices in the Italian market, implementing comprehensive environmental initiatives that align with both global IKEA sustainability commitments and Italian consumer expectations for responsible business practices. The company's sustainability efforts encompass product design, supply chain management, store operations, and customer education programs that promote sustainable living practices.

The company's commitment to renewable materials is evident throughout its product portfolio, with increasing emphasis on sustainably sourced wood, recycled materials, and renewable resources that reduce environmental impact while maintaining product quality and affordability. IKEA Italy actively communicates these sustainability features to Italian customers, who increasingly prioritize environmental responsibility in their purchasing decisions.

IKEA Italy's stores incorporate advanced energy management systems, renewable energy sources, and waste reduction programs that minimize environmental impact while demonstrating sustainable practices to customers and communities. These initiatives include solar panel installations, LED lighting systems, and comprehensive recycling programs that divert waste from landfills.

The company's circular economy initiatives include furniture buyback programs, spare parts availability, and repair services that extend product lifecycles and reduce waste. These programs resonate strongly with Italian consumers who appreciate quality, durability, and the ability to maintain and upgrade their home furnishings over time.

IKEA Italy's sustainability education programs help Italian customers make informed choices about sustainable living, offering practical advice on energy efficiency, waste reduction, and sustainable home management practices that contribute to environmental protection while enhancing quality of life.

Exceptional Career Opportunities: 16 Diverse Positions

IKEA Italy offers exceptional career opportunities across the complete spectrum of modern retail operations, from customer-facing roles and visual merchandising to logistics management and digital innovation. Our positions are designed to accommodate various skill levels and career aspirations, providing comprehensive training, professional development opportunities, and the chance to contribute to IKEA's mission of creating a better everyday life for many people.

1. Sales Advisor - Home Furnishing Specialist

Position Overview: Provide expert advice and exceptional customer service while helping Italian families create beautiful and functional homes.

Key Responsibilities for Sales Advisor:

Assist customers with product selection and home furnishing solutions
Provide expert advice on room planning and design coordination
Demonstrate product features and benefits to customers
Support customers with IKEA services including delivery and assembly
Maintain product knowledge and stay updated on new collections
Achieve individual and team sales targets
Contribute to visual merchandising and store presentation

Required Qualifications: Customer service experience, passion for home design, Italian language proficiency, communication skills, sales orientation, team collaboration abilities.

2. Visual Merchandising Specialist - Store Presentation

Position Overview: Create inspiring room displays and product presentations that showcase IKEA's democratic design philosophy.

Key Responsibilities for Visual Merchandising Specialist:

Design and implement room settings and product displays
Coordinate seasonal updates and promotional presentations
Ensure consistent brand presentation throughout the store
Collaborate with sales teams on product placement strategies
Monitor and maintain display quality and cleanliness
Support new product launches and collection introductions
Document display concepts and share best practices

Required Qualifications: Design or visual merchandising education/experience, creativity, attention to detail, physical capability for display work, understanding of retail presentation principles.

3. Customer Service Representative - Information and Support

Position Overview: Provide comprehensive customer support and information services while ensuring exceptional customer satisfaction.

Key Responsibilities for Customer Service Representative:

Handle customer inquiries and provide product information
Process returns, exchanges, and warranty claims
Assist customers with online orders and delivery scheduling
Resolve customer complaints and service issues
Support IKEA Family program enrollment and benefits
Coordinate with various departments to resolve customer needs
Maintain accurate customer service records and documentation

Required Qualifications: Customer service experience, problem-solving skills, patience and empathy, computer proficiency, multitasking abilities, Italian language skills.

4. Warehouse Associate - Logistics and Fulfillment

Position Overview: Support efficient warehouse operations and customer order fulfillment while maintaining inventory accuracy.

Key Responsibilities for Warehouse Associate:

Pick and pack customer orders for delivery and pickup
Receive and process incoming merchandise shipments
Maintain inventory accuracy and organization
Operate warehouse equipment including forklifts and pallet jacks
Support inventory counts and stock management
Ensure workplace safety and proper handling procedures
Coordinate with customer service on order status and issues

Required Qualifications: Physical fitness for warehouse work, attention to detail, reliability, basic computer skills, willingness to learn warehouse systems, safety consciousness.

5. Kitchen Specialist - Design and Sales

Position Overview: Provide expert kitchen design services and sales support while helping customers create their dream kitchens.

Key Responsibilities for Kitchen Specialist:

Conduct kitchen planning consultations with customers
Create detailed kitchen designs using IKEA planning tools
Provide product recommendations and technical specifications
Coordinate with installation services and contractors
Support customers through the entire kitchen project process
Maintain expertise in kitchen products and installation requirements
Achieve kitchen sales targets and customer satisfaction goals

Required Qualifications: Kitchen design experience or education, sales skills, technical aptitude, customer consultation abilities, attention to detail, project management skills.

6. Cashier - Customer Transaction Specialist

Position Overview: Process customer transactions efficiently while providing friendly service and supporting IKEA's customer experience standards.

Key Responsibilities for Cashier:

Process customer purchases accurately and efficiently
Handle various payment methods and promotional offers
Provide information about IKEA services and programs
Assist customers with product loading and transport arrangements
Maintain cash handling accuracy and security procedures
Support queue management during busy periods
Contribute to loss prevention and security awareness

Required Qualifications: Cash handling experience, numerical accuracy, customer service skills, reliability, ability to work under pressure, basic computer skills.

7. Restaurant Team Member - Food Service Operations

Position Overview: Support IKEA restaurant operations while providing quality food service and maintaining Swedish food culture traditions.

Key Responsibilities for Restaurant Team Member:

Prepare and serve food according to IKEA standards
Maintain food safety and hygiene protocols
Assist customers with food selection and dietary inquiries
Support restaurant cleanliness and organization
Handle cash transactions and customer service
Participate in inventory management and stock rotation
Promote Swedish food specialties and IKEA restaurant offerings

Required Qualifications: Food service experience preferred, food safety knowledge, customer service skills, physical stamina, teamwork abilities, hygiene consciousness.

8. Assembly Service Technician - Customer Solutions

Position Overview: Provide professional furniture assembly services while ensuring customer satisfaction and product quality.

Key Responsibilities for Assembly Service Technician:

Assemble IKEA furniture in customer homes and businesses
Provide technical advice and product care instructions
Ensure quality standards and customer satisfaction
Handle customer inquiries and service requests
Maintain tools and equipment in proper condition
Document service completion and customer feedback
Support warranty and after-sales service requirements

Required Qualifications: Technical skills and tool proficiency, furniture assembly experience, customer service orientation, physical capability, problem-solving abilities, reliable transportation.

9. Digital Marketing Coordinator - Online Engagement

Position Overview: Support digital marketing initiatives and online customer engagement while promoting IKEA's brand and products.

Key Responsibilities for Digital Marketing Coordinator:

Create and manage social media content and campaigns
Support e-commerce platform optimization and updates
Coordinate digital advertising and promotional activities
Analyze digital marketing performance and customer engagement
Collaborate with visual merchandising on digital content
Support email marketing and customer communication
Monitor online customer feedback and reviews

Required Qualifications: Digital marketing education or experience, social media proficiency, content creation skills, analytical abilities, creativity, understanding of retail marketing.

10. Sustainability Coordinator - Environmental Programs

Position Overview: Implement and promote sustainability initiatives while supporting IKEA's environmental commitments and customer education.

Key Responsibilities for Sustainability Coordinator:

Coordinate store sustainability programs and initiatives
Monitor environmental performance and waste reduction
Support customer education on sustainable living practices
Collaborate with suppliers on sustainable sourcing
Organize recycling and circular economy programs
Prepare sustainability reports and communications
Engage with local environmental organizations and initiatives

Required Qualifications: Environmental science or sustainability education, project management skills, communication abilities, passion for environmental issues, analytical skills.

11. Human Resources Assistant - People Development

Position Overview: Support human resources operations and employee development while contributing to IKEA's people-focused culture.

Key Responsibilities for Human Resources Assistant:

Assist with recruitment and onboarding processes
Support employee training and development programs
Maintain personnel records and documentation
Coordinate employee events and recognition programs
Assist with performance management and feedback processes
Support workplace safety and wellness initiatives
Handle employee inquiries and administrative tasks

Required Qualifications: Human resources education or experience, administrative skills, confidentiality and discretion, communication abilities, organizational skills, people-focused orientation.

12. IT Support Specialist - Technology Services

Position Overview: Provide technical support and maintain IT systems while ensuring smooth technology operations throughout the store.

Key Responsibilities for IT Support Specialist:

Support point-of-sale systems and retail technology
Troubleshoot hardware and software issues
Maintain network connectivity and system performance
Support employee technology training and assistance
Coordinate with central IT teams on system updates
Ensure data security and backup procedures
Document technical issues and solutions

Required Qualifications: IT education or experience, technical troubleshooting skills, hardware and software knowledge, customer service orientation, problem-solving abilities.

13. Loss Prevention Officer - Security and Safety

Position Overview: Ensure store security and loss prevention while maintaining a safe and welcoming environment for customers and employees.

Key Responsibilities for Loss Prevention Officer:

Monitor store areas and security systems
Investigate suspected theft and security incidents
Coordinate with law enforcement when necessary
Support workplace safety and emergency procedures
Train employees on loss prevention awareness
Maintain incident reports and security documentation
Assist customers with safety and security concerns

Required Qualifications: Security experience preferred, observational skills, calm demeanor under pressure, communication abilities, physical fitness, integrity and reliability.

14. Delivery Coordinator - Customer Fulfillment

Position Overview: Coordinate delivery services and customer fulfillment while ensuring timely and accurate order completion.

Key Responsibilities for Delivery Coordinator:

Schedule and coordinate customer deliveries
Communicate with customers regarding delivery arrangements
Coordinate with warehouse and logistics teams
Resolve delivery issues and customer concerns
Maintain delivery schedules and route optimization
Support third-party delivery service coordination
Monitor delivery performance and customer satisfaction

Required Qualifications: Logistics or customer service experience, organizational skills, communication abilities, problem-solving skills, computer proficiency, attention to detail.

15. Interior Design Consultant - Home Solutions

Position Overview: Provide professional interior design consultation while helping customers create personalized home solutions.

Key Responsibilities for Interior Design Consultant:

Conduct in-home and in-store design consultations
Create comprehensive room plans and design solutions
Provide product recommendations and styling advice
Support customers through design project implementation
Coordinate with sales teams on design-related sales
Stay updated on design trends and IKEA product offerings
Achieve design service sales targets and customer satisfaction

Required Qualifications: Interior design education or experience, design software proficiency, customer consultation skills, creativity, sales abilities, portfolio of design work.

16. Store Operations Manager - Retail Leadership

Position Overview: Lead store operations and team management while ensuring exceptional customer experience and business performance.

Key Responsibilities for Store Operations Manager:

Oversee daily store operations and team performance
Manage sales targets and operational KPIs
Lead and develop store team members
Ensure customer service excellence and satisfaction
Coordinate with regional management and support functions
Implement company policies and procedures
Drive continuous improvement and operational efficiency

Required Qualifications: Retail management experience, leadership skills, business acumen, team development abilities, customer service focus, analytical skills, Italian market knowledge.

Working at IKEA Italy: Building Careers in Democratic Design

Employment at IKEA Italy offers exceptional opportunities for career development within one of the world's most respected and innovative retail organizations. The company's commitment to democratic design, sustainability, and employee development creates a work environment where individuals can build meaningful careers while contributing to IKEA's mission of creating a better everyday life for many people throughout Italy.

The diverse nature of IKEA's operations provides employees with exposure to multiple aspects of modern retail management, from customer experience and visual merchandising to supply chain logistics and digital innovation. This comprehensive experience creates natural progression paths and opportunities to develop specialized expertise that enhances career prospects both within IKEA and throughout the global retail industry.

New employees participate in comprehensive orientation programs that cover IKEA's values and culture, product knowledge, customer service standards, and operational procedures. These programs ensure that all team members understand their role in delivering exceptional customer experiences while maintaining the high standards that define IKEA's reputation for quality and service.

IKEA Italy's locations throughout the country provide employees with opportunities to work in diverse communities and markets, from major metropolitan areas to smaller cities and towns. This geographic diversity offers unique insights into Italian consumer preferences and lifestyle trends while providing opportunities for career advancement and personal growth.

Employee benefits at IKEA Italy reflect both Swedish employment traditions and Italian labor standards, including competitive compensation packages, comprehensive health coverage, retirement savings programs, professional development opportunities, and flexible working arrangements that support work-life balance and personal well-being.

Professional Development and Innovation Culture

IKEA Italy is deeply committed to fostering a culture of continuous learning and innovation, recognizing that investing in people and ideas is essential for maintaining leadership in the competitive Italian retail market. The company's comprehensive approach to professional development includes formal training programs, mentorship opportunities, and clear advancement pathways that support both individual aspirations and organizational objectives.

Training programs cover essential retail skills including customer service excellence, product knowledge, visual merchandising, and sales techniques while providing opportunities to develop specialized expertise in areas such as kitchen design, interior decoration, sustainability, and digital marketing. These programs prepare employees for advancement opportunities while enhancing their value to the organization and their career prospects in the retail industry.

Cross-functional development opportunities allow employees to gain experience in different operational areas, enhancing their understanding of integrated retail operations while providing variety and growth in their daily work. These opportunities often lead to supervisory roles or specialized positions that combine knowledge from multiple aspects of retail management.

IKEA Italy's connections to the global IKEA organization create additional opportunities for career development, including potential international assignments, specialized training programs, and exposure to best practices from across the global retail network. These connections provide unique opportunities for professional growth that extend beyond traditional retail careers.

Application Process

Our application process is designed to identify passionate individuals who share IKEA's values of togetherness, caring for people and planet, cost-consciousness, simplicity, and renewing and improving. We welcome applications from people of all backgrounds and experience levels, recognizing that diverse perspectives and experiences strengthen our team and enhance our ability to serve Italy's diverse population.

To apply for any of these exciting career opportunities at IKEA Italy, please submit your application to TA.Ops.US@ikea.com including a current CV highlighting your relevant experience and achievements, a cover letter explaining your interest in working at IKEA Italy and the specific position you're seeking, and contact information for professional references who can speak to your qualifications and work ethic.

Welo Zanda

IKEA Italy Careers -Welo zanda