Athens Heart Mall Careers Greece

Join Athens Heart Mall - Premier Shopping Destination Career Opportunities in Greece

Essential Position Information

Positions Available:	11 Diverse Retail and Shopping Center Management Positions
Company:	Athens Heart Mall - Premier Shopping and Entertainment Destination
Working Schedule:	Full-time positions with retail hours including weekends and holidays
Location:	180 Pireos Avenue, Tavros, Athens, Greece - Modern shopping complex
Contract Type:	Permanent employment with comprehensive Greek benefits package
Educational Requirements:	Varies by position - From secondary education to specialized degrees
Experience Level:	Entry level to experienced retail and management professionals
Language Requirements:	Greek fluency required, English beneficial for international visitors
Target Candidates:	Greek residents and EU citizens authorized to work in Greece
Application Deadline:	Open recruitment - Join Athens' premier shopping destination

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Athens Heart Mall: The Premier Shopping and Entertainment Destination in Athens

Located in the heart of Athens on the bustling Pireos Avenue, Athens Heart Mall stands as one of Greece's most comprehensive shopping and entertainment destinations, offering an unparalleled retail experience that combines international brands, local favorites, and world-class amenities under one magnificent roof. This architectural marvel, spanning over 64,000 square meters across multiple levels, has established itself as the preferred shopping destination for families, young professionals, and visitors from across the greater Athens metropolitan area since its grand opening in December 2008.

The strategic location on Pireos Avenue provides exceptional accessibility from numerous Athens neighborhoods including Tavros, Palaio Faliro, Nea Smirni, Kallithea, Renti, Piraeus, Korydallos, Aigaleo, Haidari, Peristeri, and central Athens, making it a natural gathering place for the diverse communities that make up Greece's vibrant capital city. The mall's design philosophy centers on creating a complete lifestyle destination where visitors can shop, dine, socialize, and be entertained in a safe, comfortable, and climate-controlled environment that offers respite from Athens' bustling streets and unpredictable weather.

Athens Heart Mall represents a significant investment in Greece's retail infrastructure, with a construction budget of 34 million euros and a development timeline that reflects careful planning and attention to detail. The facility features three basement levels dedicated to parking with 750 spaces offering two hours of complimentary parking, three floors of retail spaces housing diverse shopping options, and a dedicated entertainment level featuring restaurants, cafes, and recreational facilities including a spectacular 1,000 square meter ice skating rink that serves as a unique attraction in the Athens retail landscape.

Comprehensive Retail Experience and International Brand Portfolio

The retail portfolio at Athens Heart Mall encompasses an impressive array of international and Greek brands carefully curated to meet the diverse needs and preferences of our sophisticated customer base. The fashion and apparel section features globally recognized brands including Zara, H&M, Benetton, and Oysho, alongside premium Greek designers and boutique stores that showcase the best of Mediterranean style and craftsmanship. These fashion destinations cater to all age groups and style preferences, from contemporary casual wear to formal business attire and seasonal collections that reflect the latest international trends.

The Zara flagship store occupies a prominent position within the mall, offering the latest European fashion trends for men, women, and children, with seasonal collections that reflect contemporary style and affordable luxury. H&M provides Swedish fashion innovation with sustainable clothing options and trend-conscious designs that appeal to environmentally aware consumers seeking style without compromise. Benetton brings Italian fashion heritage with colorful, high-quality garments that celebrate diversity and global fashion sensibilities, while Oysho offers intimate apparel and loungewear that combines comfort with sophisticated design.

Technology and electronics enthusiasts will discover cutting-edge retail spaces featuring the latest smartphones, computers, gaming equipment, and digital accessories from leading international manufacturers including Apple, Samsung, Sony, and Microsoft. These specialized stores provide expert consultation, technical support, and comprehensive warranty services, ensuring that customers receive not just products but complete technology solutions that enhance their digital lifestyle and professional productivity. The electronics section also features gaming zones where customers can test the latest video games and virtual reality experiences before making purchasing decisions.

The beauty and cosmetics section represents a luxurious shopping experience with premium brands including Sephora and MAC Cosmetics, complemented by specialized perfume boutiques featuring Chanel, Dior, and Yves Saint Laurent fragrances. Greek beauty brands celebrate natural ingredients and traditional Mediterranean beauty secrets, offering organic skincare products made with olive oil, honey, and herbs sourced from Greek islands. These spaces offer professional consultation services, makeup application, and personalized beauty advice that transforms routine shopping into a pampering experience.

Home Goods and Lifestyle Excellence

Home goods and lifestyle sections feature comprehensive collections of furniture, decorative items, kitchen essentials, and seasonal merchandise that help customers create beautiful living spaces that reflect their personal style and cultural heritage. IKEA provides Swedish design innovation with functional furniture solutions and home accessories that maximize space efficiency while maintaining aesthetic appeal. Zara Home offers sophisticated home textiles, decorative objects, and seasonal collections that bring fashion sensibility to interior design.

Kitchen and dining sections showcase premium cookware from international brands including Tefal, Philips, and Bosch, alongside traditional Greek pottery and handcrafted ceramics that celebrate local artisan traditions. Home improvement sections feature tools, hardware, and DIY supplies that support home renovation projects, while garden centers provide plants, outdoor furniture, and landscaping supplies that help customers create beautiful outdoor living spaces.

Specialty stores include bookshops featuring Greek and international literature, music stores offering traditional and contemporary recordings, and gift shops with unique souvenirs and handcrafted items that celebrate Greek culture and heritage. These departments showcase both international design trends and traditional Greek craftsmanship, providing options for every budget and aesthetic preference while supporting both global brands and local artisans.

Sports and Recreation Excellence

The sports and recreation section features comprehensive athletic retail options including Foot Locker, which offers the latest athletic footwear from Nike, Adidas, Puma, and other leading sports brands. Specialized sporting goods stores provide equipment for popular Greek activities including swimming, sailing, hiking, and football, with expert staff offering advice on equipment selection and maintenance. Fitness apparel sections feature performance clothing designed for Greece's active lifestyle and Mediterranean climate.

Outdoor recreation stores cater to Greece's adventure tourism market with camping equipment, hiking gear, and water sports accessories that support exploration of the country's diverse landscapes and coastlines. Bicycle shops offer urban transportation solutions and recreational cycling equipment, supporting sustainable transportation and healthy lifestyle choices that align with contemporary environmental consciousness.

Dining and Entertainment Excellence

The dining experience at Athens Heart Mall reflects the rich culinary heritage of Greece while embracing international flavors and contemporary dining trends. The food court and restaurant level features a carefully selected mix of quick-service options, family restaurants, and specialty cafes that cater to diverse tastes and dietary preferences. Traditional Greek tavernas serve authentic Mediterranean cuisine prepared with fresh, local ingredients including grilled seafood, lamb dishes, and vegetarian options featuring Greek olive oil, feta cheese, and seasonal vegetables.

International dining options include Italian pizzerias and pasta restaurants, Asian cuisine featuring sushi and Thai dishes, American-style burger joints, and Mexican restaurants offering fresh ingredients and authentic flavors. Coffee culture is celebrated through specialty cafes serving Greek coffee, Italian espresso, and international coffee varieties, with comfortable seating areas that encourage social interaction and relaxation.

The entertainment facilities create a destination that extends far beyond traditional shopping, with the centerpiece ice skating rink providing year-round recreational opportunities for families and individuals of all skill levels. Professional skating instruction, themed skating events, and birthday party packages make this facility a community gathering place that builds lasting memories and encourages repeat visits throughout the year. The rink hosts special events including holiday celebrations, skating competitions, and cultural performances that showcase local talent and international entertainment.

Family-friendly amenities include a dedicated children's playground with safe, modern equipment designed to entertain young visitors while parents shop or dine. Complimentary children's activities every Saturday create a sense of community and provide additional value for families, while professional childcare services are available for parents making substantial purchases, ensuring that shopping remains enjoyable and stress-free for the entire family.

Customer Service Excellence and Premium Amenities

Athens Heart Mall prioritizes customer comfort and convenience through comprehensive amenities and services designed to enhance every aspect of the shopping experience. Complimentary Wi-Fi throughout the facility ensures that visitors remain connected, whether they're researching products, sharing experiences on social media, or coordinating with friends and family. The parking facility offers exceptional convenience with 750 spaces and two hours of complimentary parking, with reasonable daily maximum fees that encourage extended visits and multiple shopping trips.

Specialized services include a dedicated breastfeeding station that provides privacy and comfort for nursing mothers, demonstrating the mall's commitment to supporting families with young children. Professional security services ensure a safe environment for all visitors, with trained personnel providing assistance and maintaining order while preserving the welcoming atmosphere that defines the Athens Heart Mall experience.

The customer service philosophy extends to accessibility features that accommodate visitors with mobility challenges, including wheelchair-accessible entrances, elevators, and restroom facilities. Clear signage in multiple languages assists international visitors, while information desks staffed by knowledgeable team members provide directions, recommendations, and assistance with special requests or concerns. Currency exchange services and international payment options accommodate tourists and business travelers from around the world.

Exceptional Career Opportunities: 11 Retail and Management Positions

Athens Heart Mall offers exceptional career opportunities that combine the excitement of working in Greece's premier shopping destination with the stability and growth potential of the retail industry. Our positions are designed to attract dedicated professionals who share our commitment to customer service excellence, operational efficiency, and creating memorable experiences for every visitor. We provide comprehensive training, competitive compensation packages, and clear pathways for professional advancement within our organization and the broader retail industry.

1. Mall Operations Manager - Facility Leadership Excellence

Position Overview: Lead comprehensive mall operations ensuring optimal functionality, customer satisfaction, and tenant relations across all facility departments and services.

Key Responsibilities for Mall Operations Manager:

Oversee daily operations of all mall departments including security, maintenance, customer service, and tenant relations while ensuring compliance with safety regulations and operational standards. Coordinate with tenant representatives to address concerns, implement improvements, and maintain positive business relationships that support mutual success. Develop and implement operational policies and procedures that enhance efficiency, reduce costs, and improve customer satisfaction while maintaining the mall's reputation as Athens' premier shopping destination. Monitor facility performance metrics, prepare operational reports, and collaborate with senior management to identify opportunities for improvement and expansion.

2. Customer Service Supervisor - Guest Experience Excellence

Position Overview: Lead customer service operations ensuring exceptional guest experiences and efficient resolution of inquiries, complaints, and special requests.

Key Responsibilities for Customer Service Supervisor:

Supervise customer service team members providing training, guidance, and performance feedback to ensure consistent service excellence across all customer touchpoints. Handle complex customer inquiries and complaints with professionalism and efficiency, implementing solutions that exceed expectations and build customer loyalty. Coordinate with mall management and tenant representatives to address customer concerns and implement service improvements that enhance the overall shopping experience. Maintain customer service standards, develop service protocols, and monitor customer satisfaction metrics to identify trends and improvement opportunities.

3. Security Operations Coordinator - Safety and Protection Specialist

Position Overview: Coordinate comprehensive security operations ensuring the safety and protection of customers, tenants, and mall property through professional security services.

Key Responsibilities for Security Operations Coordinator:

Manage security team schedules and assignments ensuring adequate coverage across all mall areas during operating hours and special events. Monitor security systems including surveillance cameras, alarm systems, and access controls while coordinating with local law enforcement when necessary. Conduct security assessments, investigate incidents, and prepare detailed reports for management review and insurance purposes. Train security personnel on emergency procedures, customer service protocols, and conflict resolution techniques that maintain a safe environment while preserving positive customer experiences.

4. Marketing and Events Coordinator - Brand Promotion Specialist

Position Overview: Develop and execute marketing campaigns and special events that drive customer traffic, enhance brand awareness, and support tenant promotional activities.

Key Responsibilities for Marketing and Events Coordinator:

Plan and coordinate marketing campaigns across multiple channels including social media, traditional advertising, and in-mall promotions that attract target demographics and increase visitor frequency. Organize special events, seasonal celebrations, and promotional activities that create excitement and encourage extended visits while supporting tenant marketing objectives. Collaborate with tenant marketing teams to develop cooperative advertising programs and cross-promotional opportunities that benefit all mall businesses. Monitor marketing performance metrics, analyze customer feedback, and adjust strategies to maximize return on investment and achieve marketing objectives.

5. Facilities Maintenance Supervisor - Infrastructure Excellence

Position Overview: Supervise comprehensive maintenance operations ensuring optimal facility condition, equipment functionality, and environmental systems performance.

Key Responsibilities for Facilities Maintenance Supervisor:

Coordinate preventive and corrective maintenance activities across all facility systems including HVAC, electrical, plumbing, and specialized equipment such as escalators and the ice skating rink. Manage maintenance team schedules and work assignments while ensuring compliance with safety protocols and regulatory requirements. Develop maintenance schedules, monitor equipment performance, and coordinate with external contractors for specialized services and major repairs. Maintain detailed maintenance records, manage spare parts inventory, and implement cost-effective solutions that extend equipment life and minimize operational disruptions.

6. Tenant Relations Manager - Business Partnership Excellence

Position Overview: Manage relationships with mall tenants ensuring mutual success, lease compliance, and collaborative problem-solving that benefits all parties.

Key Responsibilities for Tenant Relations Manager:

Serve as primary liaison between mall management and tenant businesses, addressing concerns, facilitating communication, and implementing solutions that support tenant success and customer satisfaction. Monitor lease compliance, coordinate lease renewals and modifications, and assist with tenant transitions and new store openings. Organize tenant meetings, distribute important communications, and facilitate collaborative initiatives that enhance the overall mall environment and shopping experience. Analyze tenant performance metrics, provide business support and consultation, and identify opportunities for tenant expansion and mall improvement.

7. Food Court Operations Manager - Culinary Experience Leadership

Position Overview: Oversee food court operations ensuring exceptional dining experiences, food safety compliance, and efficient service across all restaurant and cafe tenants.

Key Responsibilities for Food Court Operations Manager:

Coordinate food court operations including seating management, cleanliness standards, and customer flow optimization during peak dining periods and special events. Ensure compliance with food safety regulations, health department requirements, and mall policies across all food service establishments. Collaborate with restaurant tenants to address operational challenges, implement service improvements, and coordinate promotional activities that drive food court traffic. Monitor customer satisfaction, resolve dining-related complaints, and implement initiatives that enhance the overall culinary experience and encourage repeat visits.

8. Parking Operations Supervisor - Transportation Services Excellence

Position Overview: Manage parking facility operations ensuring efficient traffic flow, customer convenience, and optimal utilization of 750 parking spaces.

Key Responsibilities for Parking Operations Supervisor:

Supervise parking attendants and coordinate traffic management during peak shopping periods, special events, and holiday seasons to minimize congestion and maximize customer convenience. Monitor parking equipment including payment systems, access controls, and security cameras while ensuring compliance with parking policies and fee structures. Implement parking optimization strategies, coordinate with security teams for vehicle-related incidents, and maintain detailed records of parking utilization and revenue generation. Provide customer assistance for parking-related issues, coordinate with towing services when necessary, and implement improvements that enhance the parking experience.

9. Entertainment Facilities Coordinator - Recreation and Events Specialist

Position Overview: Manage entertainment facilities including the ice skating rink and children's playground, ensuring safe, enjoyable experiences for all visitors.

Key Responsibilities for Entertainment Facilities Coordinator:

Coordinate ice skating rink operations including equipment maintenance, safety protocols, and programming for public skating, lessons, and special events. Organize children's activities, birthday parties, and seasonal celebrations that create memorable experiences and encourage family visits. Ensure compliance with safety regulations for all entertainment facilities, coordinate with insurance providers, and maintain detailed incident reports and safety documentation. Manage entertainment facility schedules, coordinate with external instructors and event organizers, and implement programs that maximize facility utilization and customer satisfaction.

10. Retail Sales Associate - Customer Experience Specialist

Position Overview: Provide exceptional customer service in mall retail environments, assisting customers with product selection, purchases, and information requests.

Key Responsibilities for Retail Sales Associate:

Assist customers with product inquiries, provide detailed product information, and offer personalized recommendations that meet individual needs and preferences. Process sales transactions accurately and efficiently using point-of-sale systems while maintaining detailed records of sales activities and customer interactions. Maintain merchandise displays, ensure product availability, and coordinate with management regarding inventory needs and customer feedback. Participate in promotional activities, support special events, and contribute to achieving sales targets while building positive customer relationships that encourage repeat visits and referrals.

11. Administrative Assistant - Operations Support Specialist

Position Overview: Provide comprehensive administrative support to mall management ensuring efficient operations, accurate record-keeping, and effective communication.

Key Responsibilities for Administrative Assistant:

Manage administrative tasks including correspondence, scheduling, document preparation, and record maintenance for mall management and department supervisors. Coordinate meetings, prepare reports, and maintain filing systems for operational documents, tenant agreements, and regulatory compliance materials. Assist with human resources functions including employee scheduling, payroll coordination, and benefits administration while ensuring confidentiality and accuracy in all personnel matters. Support special projects, coordinate with external vendors and service providers, and provide reception services for visitors and business partners.

Comprehensive Benefits and Professional Development

Athens Heart Mall provides a comprehensive benefits package that reflects our commitment to employee wellbeing and professional development, including competitive salaries that recognize experience and performance, comprehensive health insurance coverage for employees and their families, and vacation and holiday policies that support work-life balance. Our professional development programs include ongoing training opportunities, skills development workshops, and clear pathways for career advancement within our growing organization.

The company culture emphasizes teamwork, innovation, and customer service excellence, creating a positive work environment where every employee feels valued and supported. Our commitment to diversity and inclusion ensures that all team members have equal opportunities for growth and advancement, while our recognition programs celebrate individual and team achievements that contribute to our continued success as Athens' premier shopping destination.

Working at Athens Heart Mall means joining a team that values both individual contribution and collective success, where traditional Greek hospitality meets modern retail professionalism, and where every employee plays a role in creating exceptional experiences for thousands of visitors who choose our mall as their preferred shopping and entertainment destination. The dynamic retail environment provides opportunities for continuous learning, skill development, and career advancement while contributing to the economic vitality of the Athens metropolitan area.

Employee Development and Training Excellence

Athens Heart Mall recognizes that our employees are our most valuable asset, and we invest significantly in comprehensive training and development programs that ensure every team member has the knowledge, skills, and support needed to excel in their role while building a rewarding career in retail management and customer service. Our training programs begin with thorough orientation sessions that introduce new employees to our company culture, safety protocols, quality standards, and the rich heritage that defines our approach to retail excellence.

Technical training programs are tailored to each position and department, providing hands-on experience with equipment operation, customer service procedures, and safety protocols that ensure both personal safety and customer satisfaction. Our experienced supervisors and senior managers serve as mentors, sharing decades of accumulated knowledge and expertise while supporting new employees as they develop confidence and competence in their roles. This mentorship approach creates a supportive learning environment where questions are encouraged and continuous improvement is valued.

Professional development opportunities extend beyond technical skills to include leadership development, communication training, and cross-functional exposure that prepares employees for advancement within our organization. We support employees who wish to pursue additional education or professional certifications relevant to their roles, providing tuition assistance and flexible scheduling that accommodates continuing education while maintaining operational excellence. These investments in employee development create clear pathways for career advancement while ensuring that our workforce remains at the forefront of industry best practices.

Workplace Culture and Community Engagement

The culture at Athens Heart Mall reflects our commitment to excellence, emphasizing mutual respect, collaboration, and shared commitment to creating exceptional customer experiences that make every visit memorable and enjoyable. Our open communication policies encourage feedback and suggestions from all levels of the organization, recognizing that the best ideas for improvement often come from the employees who work directly with our customers and understand their needs and preferences.

Team building activities and company events celebrate our achievements while strengthening relationships among colleagues from different departments and shifts. These gatherings provide opportunities for employees to share experiences, learn from each other, and build the personal connections that make our workplace feel like an extended family. Our commitment to work-life balance includes flexible scheduling options where possible, recognition programs that celebrate individual and team achievements, and wellness initiatives that support employee health and wellbeing.

Community engagement is an integral part of our company culture, with employees encouraged to participate in local charitable activities and community development projects. Our mall regularly hosts community events, cultural celebrations, and fundraising activities that strengthen our connections to the neighborhoods we serve. These initiatives create a sense of purpose beyond our business operations while demonstrating our commitment to being a positive force in the Athens community.

Application Process and Next Steps

We welcome applications from passionate individuals who share our commitment to excellence, customer service, and teamwork, whether you're beginning your career in retail or seeking new challenges in mall management and operations. Our recruitment process is designed to identify candidates who will thrive in our supportive, family-oriented environment while contributing to our mission of providing exceptional shopping and entertainment experiences for all visitors.

To apply for any of these positions, please send your resume and cover letter detailing your interest in joining our team and relevant experience to our human resources department. We encourage applications from individuals with diverse backgrounds and experiences, as we believe that different perspectives contribute to innovation and excellence in everything we do.

Join us in continuing the Athens Heart Mall legacy - where every visit tells a story of quality shopping, exceptional service, and memorable experiences that have made us Athens' preferred destination for families, professionals, and visitors from around the world. Your career can contribute to writing the next chapter of Greek retail excellence that serves customers across Athens and creates lasting value for our community.

Contact Information for Applications

Ready to join our team and contribute to Athens' premier shopping and entertainment destination? Take the next step in your career with Athens Heart Mall, where tradition meets innovation and every day brings new opportunities to create exceptional experiences for our valued customers.

To apply for any of these positions, please send your resume and cover letter to:

Email: info@papageorgiousa.gr

We look forward to welcoming passionate individuals who share our commitment to excellence, innovation, and customer service to join our growing team at Greece's most beloved shopping and entertainment destination.